Cannot download the Snowy Escape DLC on EA Desktop

Question

Origin is long gone for PC users. I have the same problem with Snowy Escape. It looks like it's downloading, but then I get a pop-up that says that there is something wrong with the download on EA's side and to try again in a few minutes. I purchased the DLC on 11/28 along with University (D/L and Installed), and have yet to get SE installed due to this.

[CM Edit: Title update, split post]

ea_solaire · Answer

Hey there&nbsp;@flstsharley97&nbsp;

That sounds like there may be some issues with the entitlement on your account for Snowy Escape- this isn't something I'd be able to verify with you over the forums as we don't have access to your account details here, but the live support team can look this over and see what's going on.

Please get in contact with live support by submitting a help request here so they can review your account information a bit further.&nbsp;

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Cannot download the Snowy Escape DLC on EA Desktop

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