Forum Discussion

LoyalVonJoni's avatar
LoyalVonJoni
4 years ago

Cannot import Xbox friends to EA desktop app (Win10)

Cannot import friendslist from Xbox to EA Desktop app.  Any fixes?  It gives an error triangle and says: We couldn't load your Xbox Friends.  I have Unlinked and re-linked my Xbox account from my ...
bug
mac
pc
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Hi @LoyalVonJoni,

Judging by your screenshot you have followed the correct process to import your friends from Xbox into the EA app. 

If you keep seeing this error message, then the first step is to clear the cache of the EA app. 

  1. Click on the 3 small lines in the top left of your screen. 
  2. You'll see a menu and you can hover with your mouse over Help. 
  3. Navigate to App Recovery and click on it. 
  4. Select the option to clear the cache. 

Could you give it a go and let me know if this made any changes for you?

Fantazma800's avatar
Fantazma800
3 years ago

Product: EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA Beta Launcher
When did this happen? (dd.mm.yy hh:mm) 02/08/22
Summarize your bug wont load xbox friends
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? try to add xbox gamertag link to ea beta launcher app
What happens when the bug occurs? everytime
What do you expect to see? an error not adding your friends

‌

no luck. ☹️

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