Cannot import friendslist from Xbox to EA Desktop app. Any fixes? It gives an error triangle and says: We couldn't load your Xbox Friends. I have Unlinked and re-linked my Xbox account from my EA account and then re-installed the app but nothing works.

Yes my XBox and my EA account are under the same email.This problem persists even over on the Origin platform. My Playstation import is blue with a checkmark but no data appears. The best way I fixed searching for a player on Crossplay I needed to use the search and type in their name. This allowed me to invite them and add their EA ID if they had one.Functionally - my Steam ID, my XBOX and my PSN all appear to not work for importing friends to EA despite the fact they are all linked properly. This function has never worked for me since downloading EA play. It could potentially be something wrong with the max friend add or the cap that was raised on XBOX that the EA Play app is not accepting due to too much import data. I have around 400 friends on XBOX.It could also be that it is trying to pull data that Microsoft simply doesn't allow anymore.

I am having the same issue. I want to play with my friends on Xbox, but I keep getting a message "We couldn't load your Xbox friends", I have restarted, cleared cache and all that, still cant. I have my Xbox account connected as I have EA Play through Xbox Ultimate. Yes it is also the same email for both.

Thank you @BurialShroud for the extra insight. @dragohnz and @Pickles75, do you also have a large amount of friends in your friendslist? If so, how many?

Hi @LoyalVonJoni, Judging by your screenshot you have followed the correct process to import your friends from Xbox into the EA app. If you keep seeing this error message, then the first step is to clear the cache of the EA app. Click on the 3 small lines in the top left of your screen. You'll see a menu and you can hover with your mouse over Help. Navigate to App Recovery and click on it. Select the option to clear the cache. Could you give it a go and let me know if this made any changes for you?

I have tried everything to import my Xbox friends onto the EA Play PC app but it always results in an error. I have already linked my account, cleared cache, reinstalled etc. Anyone have any other solutions?? Screenshot included of issue.

Cannot import Xbox friends to EA desktop app (Win10)

17 Replies

BurialShroud
4 years ago
Hi Jason,
One thing I did notice with Battlefield and the EA App in mind is that when I added a friend who was on XBOX within Battlefield 2042, it put them in the EA friends category meaning it was cross platform but they had an EA Account. The app may be having issues getting the EA ID or EA profile of the XBOX content list as it tries to go through the enormous list of people. This could also be an issue on the side of the platform as well if they have a way to block API calls to grab data. This could be a security enhancement put in place to block hackers and inadvertently got mixed in with this.
I don't know a lot about the systems being used or the API's although I know that the app uses Restful API to make calls, but it could just be that it isn't able to get the EA ID's from the XBOX Gamertags that are linked in this manner of pulling in huge amount of data from the EA Desktop app.
I would ask that you file a bug with the developer and let them know that searching for gamer tags is working from within the game via the Battlefield 2042 search functionality, but not from the EA Desktop app. If they use the same API it could fix this issue across the entire app.
EA_Jason
EA SPORTS FC™ Team
4 years ago
Hi @BurialShroud,

I have already raised this as a bug with the EA app team where some players hare having issues importing their friends list through Origin/EA app.

I just checked with @EA_Vendcera to see if there were any issues in Battlefield with friends. He might be able to tell you a bit more about that as he does a bit more regarding the Battlefield side of things 🙂
Fantazma800
3 years ago
Product: EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA Beta Launcher
When did this happen? (dd.mm.yy hh:mm) 02/08/22
Summarize your bug wont load xbox friends
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? try to add xbox gamertag link to ea beta launcher app
What happens when the bug occurs? everytime
What do you expect to see? an error not adding your friends
‌
no luck. ☹️
Fantazma800
3 years ago
mine are the same.
Fantazma800
3 years ago
@dragohnz im doing the same also. i've played ea games on xbox console but now using a pc to play with saved xbox games and friends that won't load. i dont want to startover my nfs heat and anthem saved games. naha! lol
Cal1um1127
3 years ago
it has let me import friends the first time and i want to add my friend and play with him but it doesnt not come up to import friends
ss4goku2425
2 years ago
has this issue been resolved as i'm trying to import xbox friends as well?

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Cannot import Xbox friends to EA desktop app (Win10)

17 Replies

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