Cannot import Xbox friends to EA desktop app (Win10)

I am having the same issue, can not import my xbox friends list

I am having the same issue. I want to play with my friends on Xbox, but I keep getting a message "We couldn't load your Xbox friends", I have restarted, cleared cache and all that, still cant. I have my Xbox account connected as I have EA Play through Xbox Ultimate. Yes it is also the same email for both.

Yes my XBox and my EA account are under the same email.

This problem persists even over on the Origin platform. My Playstation import is blue with a checkmark but no data appears. The best way I fixed searching for a player on Crossplay I needed to use the search and type in their name. This allowed me to invite them and add their EA ID if they had one.

Functionally - my Steam ID, my XBOX and my PSN all appear to not work for importing friends to EA despite the fact they are all linked properly. This function has never worked for me since downloading EA play. It could potentially be something wrong with the max friend add or the cap that was raised on XBOX that the EA Play app is not accepting due to too much import data. I have around 400 friends on XBOX.

It could also be that it is trying to pull data that Microsoft simply doesn't allow anymore.

Hi, 

I have this exact same problem with my Xbox and steam friends list. And yes the correct Xbox and steam profiles are linked. 

Can someone please help me?

Thanks,

BuddyBren

I have merged some other topics into this one so that we have all reports from players that cannot import their Xbox friends in one place. 

@BurialShroud @LoyalVonJoni @KungFuBlasia @CIevefan 

I just wanted to check up on one more thing, is the e-mail address on your EA account the same e-mail address that you used on your Xbox account (please don't share your e-mail address here).

I've never seen the friend import work. I followed your steps here and nothing. It still says "We couldn't load your XBOX friends." From what I've seen this feature doesn't work at all and has never worked.

I havent had an error but when I imported my xbox friends, none of them were imported. I'm guessing its still a bug

I have tried everything to import my Xbox friends onto the EA Play PC app but it always results in an error. I have already linked my account, cleared cache, reinstalled etc. Anyone have any other solutions?? Screenshot included of issue.

Hi @LoyalVonJoni,

Judging by your screenshot you have followed the correct process to import your friends from Xbox into the EA app. 

If you keep seeing this error message, then the first step is to clear the cache of the EA app. 

1. Click on the 3 small lines in the top left of your screen. 
2. You'll see a menu and you can hover with your mouse over Help. 
3. Navigate to App Recovery and click on it. 
4. Select the option to clear the cache. 

Could you give it a go and let me know if this made any changes for you?