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thejeneral's avatar
thejeneral
Seasoned Traveler
3 years ago
Solved

Cannot launch TS4 when Steam is set to offline mode or when I lose internet

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch Game When did thi...
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  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @thejeneral 

    Sorry for the delayed reply here! 

    We have been seeing other feedback around this feature, and we should have an upcoming fix for this issue. For more details and news on this, please keep an eye on the thread here. 

thejeneral's avatar
thejeneral
Seasoned Traveler
3 years ago
@Ben_Duskberg Does this actually work for you with the EA App installed and without Origin? Because for me it does not. It does the exact same thing I described in the first post. It tries to launch, connects to the EA App, and then stops trying to launch without the game ever opening.
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @thejeneral,

Have you tried launching the EA app first in offline mode before starting up Steam in offline mode and launching the game? We'll want to try launching the app in offline mode prior to having Steam launch the app up instead to see if this works for you. 

  • thejeneral's avatar
    thejeneral
    Seasoned Traveler
    3 years ago

    @EA_Solaire I have tried it before but did it again just to confirm - it does the same thing I explained above. 

    I also tried running it directly from TS4_x64.exe and also right-clicking TS4_x64.exe and running as admin, both while EA App and Steam were both in offline mode (EA App was set offline first). This does the same thing as pressing play in Steam. Trying to press the play button in the offline mode EA app while Steam is offline doesn't appear to even try to do anything.

    I am unsure whether or not this is related, but another piece of info that might help is if the EA App is set to offline mode and Steam is online, I get error EC 203. I don't really have a need to have the EA App offline and Steam online though so unless the error is related it won't matter.

  • thejeneral's avatar
    thejeneral
    Seasoned Traveler
    3 years ago
    @EA_Solaire Do you have something else I can try? I feel like I kinda got left hanging here...
    • thejeneral's avatar
      thejeneral
      Seasoned Traveler
      3 years ago

      I have tried again with updated app & fresh install and still can't get it to work. We had a 12 hour long internet outage this week, I'd still love to be able to access my game offline like I could when I purchased it... I also can't seem to find any definitive, official information on if this is supposed to work or not. If it's not supposed to work I'd love to get it forwarded to the team working on the App as feedback instead :/ 

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @thejeneral 

        Sorry for the delayed reply here! 

        We have been seeing other feedback around this feature, and we should have an upcoming fix for this issue. For more details and news on this, please keep an eye on the thread here. 

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