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dyzzybaby's avatar
dyzzybaby
Newcomer
2 months ago

Cannot Open EA app, Background services crashed on Windows download

hello, i was trying to redownload the EA app on my computer to play the sims as i have not touched this computer since the end of 2023. i used to use the origin app to play the sims but as the new u...
accessibility
crashing
error code
pc
shutdown issue
technical issues
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there, 

I'm sorry to hear that you're having problems installing the EA app. Can you please try to redownload the EA app installer here: https://www.ea.com/ea-app.

Then run the installer as an admin and add EADesktop.exe, EALauncher.exe, and EABackgroundService.exe to your anti-virus and firewall allow lists. Learn how to add exclusions to your Windows Security settings here.

I hope this helps.

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