Can't download BF 2042

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 0f0846c3-acc0-4c5a-b32a-741ba6533136
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 09.10.23 20:28
Summarize your bug Unable to download battlefield 2042
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to download via my account
What happens when the bug occurs? Download hangs on preparing for 15 - 20 mins
What do you expect to see? Download start

‌

Hello there,

I've recently run into an issue on the EA app wherein I cannot download Battlefield 2024.

I have been in touch with support multiple times where I have had a report raised but no solution has yet been presented.

Case #156266824
Status: No Fix Available

Case #156243880
Status: No Fix Available

I previously purchased BF 2024 through a 3rd Party, registered and installed via Origin. I also purchased the Season 1 upgrade via Origin and have an active EA Play entitlement through my Game Pass Ultimate subscription.

I can currently download and install any other title available to me in the EA App library.

I have removed and reinstalled the EA App, cleared the cache, ran as admin, adjusted UAC settings, disabled/removed antivirus, tried multiple hard drive locations and attempted to install it on my laptop as opposed to my desktop and the problem persists.

Both systems are Windows 10 installs, and fully up-to-date.

At this stage, I do not believe the problem lies with any of my hardware or software and I feel the fault lies with how the EA Servers are responding to my account attempting to download it via the EA App.

Any input or assistance would be greatly appreciated.