can't download the sims 4, stuck on "preparing".

Hi @nhrkhrmn,

Please try the following steps to clear up this error:

• Open task manager, locate EA Background Service, and end task
• Clear the cache for the EA app
• Run the EA app as an administrator 
• Check for any background applications blocking the EA App
• Try lowering your User Access Control Settings:
  • Close the EA app
  • Click the Windows button and type "UAC" in the search field
  • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
  • Click Okay the bottom of the window
  • Open the EA app client and try starting the download again

If this doesn't help, please follow the steps in post #7 here to run an EA Error Report, and provide your Report ID in this thread for me. 

(4) Fix EA App Error You Don't Have Access For Steam/Epic Games Launcher User - YouTube 

HELLO, THANKS TO THIS VIDEO, I SOLVED ALL MY PROBLEMS, I DOWNLOADED THE GAME, AND YOU CAN WATCH IT