Forum Discussion

omakcse's avatar
omakcse
2 years ago

can't download the sims 4, stuck on "preparing".

hi, i was wondering if anybody had any suggestions -- i've been playing the sims 4 for at least 7 years now and i've never had an issue. i recently deleted it and origin to free up space, and when i...
bug
mac
pc
nhrkhrmn's avatar
nhrkhrmn
2 years ago

I can't download the sims from the ea play application, but other games are downloading, when I say download the sims it says 'unexpected error' 

PLEASE HELLP ME

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @nhrkhrmn,

Please try the following steps to clear up this error:

  • Open task manager, locate EA Background Service, and end task
  • Clear the cache for the EA app
  • Run the EA app as an administrator 
  • Check for any background applications blocking the EA App
  • Try lowering your User Access Control Settings:
    • Close the EA app
    • Click the Windows button and type "UAC" in the search field
    • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
    • Click Okay the bottom of the window
    • Open the EA app client and try starting the download again

If this doesn't help, please follow the steps in post #7 here to run an EA Error Report, and provide your Report ID in this thread for me. 

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