Forum Discussion
2 years ago
I can't download the sims from the ea play application, but other games are downloading, when I say download the sims it says 'unexpected error'
PLEASE HELLP ME
EA_Solaire
Community Manager
2 years agoHi @nhrkhrmn,
Please try the following steps to clear up this error:
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Run the EA app as an administrator
- Check for any background applications blocking the EA App
- Try lowering your User Access Control Settings:
- Close the EA app
- Click the Windows button and type "UAC" in the search field
- In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
- Click Okay the bottom of the window
- Open the EA app client and try starting the download again
If this doesn't help, please follow the steps in post #7 here to run an EA Error Report, and provide your Report ID in this thread for me.
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