Hiya, thanks for your reply. I've just followed your steps and gone to redownload. It's currently stuck on preparing.
@abstaaarrrr I don't have any other suggestions, and this may be an account issue, unfortunately, although there's no way to confirm that on the user side. You can try contacting EA customer support, but I don't know that that would help either.
I've merged your posts with the master thread for this issue to at least keep all the information in one place. You can skim the thread for any other useful info—there's no reliable fix for everyone, but perhaps one of the suggestions will work for you.
