Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Something went wrong. An error has occured. (No error code)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 31.12.23 07:13
Summarize your bug When attempting to download Sims 4, it gets stuck on preparing download then gives me an error.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Via the EA app, attempt to download Sims 4.
What happens when the bug occurs? The Sims 4 prepares for download then cancels and gives an error.
What do you expect to see? The Sims 4 installing.
I've owned the Sims 4 since before it was free and purchased 5 expansion packs and addons. I've done all troubleshooting advised online and unlinked my platforms.
I'm in the same boat. 5 different people all saying the same thing. "run as administrator" and after telling them it doesn't work
"If the troubleshooting are not helping then might be possible there is some issue with the PC compatibility.
There might be other players who've submitted similar feedback or have similar issues so you can check it through this link and also to upvote it."
I'm 41 add-ons deep, 500 hours played. I've had this problem since the 27th and here is a list of everything i have attempted to get it working
- Clearing cache
- Uninstall/Reinstall
- Run as Administrator
- Run in compatibility mode
- Changing UAC
- Not creating a desktop shortcut (as suggested by reddit)
- Changing security permissions to full control
- Enabling and Disabling "allow background downloads" & "update games automatically"
- Limiting download speed
- Allowing exclusions through windows defender
- Adjusting Services properties
- Making sure the files where i'm installing are not Read-Only
- Removing every file associated with The Sims 4
- Perform a clean boot
- Add exceptions to AV & Firewall
- Reinstall Windows
- Delete partitions on HDD & SSD and creating new ones
In case it happens to help. Here's what i'm running.
Ryzen 7 5700x
RTX 2070 MSI Armor 8GB
32GB DDR4 3600Mhz Corsair Vengeance
WD_BLACK SN770 500GB M.2 (Boot drive)
Samsung 860 Evo 1TB (900GB Free space)
WD HDD 1TB (900GB Free space)
Windows 11 23H2 (Debloated myself to reduce space, take up less resources and improve game performance)
