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Destroyer140's avatar
Destroyer140
5 months ago
Solved

Can't install EA Desktop APP

Hi, Recently I downloaded Sims 4 on steam and it required me to update the old Origin client to the "new EA Desktop app" to play it, but it simply fails to install, citing errorcode "INST-14-1603"...
bug
mac
pc
  • Destroyer140's avatar
    Destroyer140
    4 months ago
    @Destroyer140

    After being ignored for 3 week+ with no follow up steps to troubleshoot my issue I was forced to go with the only option I have left and do a clean reinstall of windows on my system, resulting in partial dataloss.

    I'm deeply disappointed in EA's incompetence in this matter as I was ready to try things/provide logs etc... would I have had anyone to actively work with....
Destroyer140's avatar
Destroyer140
5 months ago

@EA_Barry
The post you linked mentioned downloading the installer from a different browser as a fix.

Originally, I downloaded it from firefox. Following the post you quoted I have tried downloading it with:
-Chrome
-Brave
-Vivaldi

and it still doesn't work. The whole thing does not make sense in the first place as the thing being downloaded is not even the installer, but rather an app that downloads a the silent installer for the app in the background on it's own, which shoud not be effected by a user's browser.

Furthermore, I taken the liberity to follow post #3 at https://answers.ea.com/t5/Information-Guides-and/INFO-EA-app-What-does-this-INST-Error-Code-mean/m-p/12420205#INST-14-1603 as it  was also in the comment sections of the post you linked. I have reinstalled all VC Redist (paying attention to x86/x64 versions where applicable) and followed it up with a reboot.

The app still won't install.

  • Destroyer140's avatar
    Destroyer140
    4 months ago
    @Destroyer140

    After being ignored for 3 week+ with no follow up steps to troubleshoot my issue I was forced to go with the only option I have left and do a clean reinstall of windows on my system, resulting in partial dataloss.

    I'm deeply disappointed in EA's incompetence in this matter as I was ready to try things/provide logs etc... would I have had anyone to actively work with....

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