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whygai's avatar
whygai
2 years ago
Solved

Can't log in to EA app

I can't log in to the EA app since it upgraded from origin. I have changed both my password and my ID in an attempt to fix this problem and it doesn't work. I was told by EA support i should write th...
mac
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago

    Hi @whygai,

    It looks like this is a message from the macOS system itself, that asks you for permission to let the EA app so something (probably an update).

    In these fields, you do not need to enter your EA credentials, but your macOS user account name and password.

    We've explained it here in more detail, from the EA app Troubleshooting guide:

    1. You might be asked to allow permission for the clear cache process to run. Please enter your macOS local account username and your macOS local user account password. Not your EA account email address and password! If you forgot your user or account name on Mac, please click here for more info.

    Hope this helps.

whygai's avatar
whygai
2 years ago

I don't get any message, I just write the ID and the password and the window shakes and highlights my password. It often does that on mac, it just means that password or ID is wrong, but i know it isn't because i can log in on the website and i already changed both just in case. 

Translation to the screenshot:

EA pp

EA app would like to make changes.

Write your password to give permission

username

password

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @whygai,

It looks like this is a message from the macOS system itself, that asks you for permission to let the EA app so something (probably an update).

In these fields, you do not need to enter your EA credentials, but your macOS user account name and password.

We've explained it here in more detail, from the EA app Troubleshooting guide:

  1. You might be asked to allow permission for the clear cache process to run. Please enter your macOS local account username and your macOS local user account password. Not your EA account email address and password! If you forgot your user or account name on Mac, please click here for more info.

Hope this helps.

  • breflemm's avatar
    breflemm
    2 years ago

    I just tried this and it still says it’s wrong by doing that highlighted shake thing

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      2 years ago
      @breflemm, we can't really help you with this as there's no way for us to know your macOS user account name and password, this is something you can only know yourself.

      If you do not have a password on your user account on your Mac, just pressing the enter button should work and allow the process to finish.
  • whygai's avatar
    whygai
    2 years ago

    oh my god you're a lifesaver i feel so silly, thank you!!!

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      2 years ago
      @whygai, haha, no problem at all. ;P

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