Forum Discussion

4 years ago

Can't play purchased game after Xbox Game Pass expire

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch Game When did thi...

bug

mac

EA_Leeuw

Community Manager

4 years ago

Hey @Schmidlapp84,

Can you try to download/install Origin & login with your EA account where the standalone owned games are activated on to see if you're experiencing the same issue?

*Please note that EA Desktop & Origin can not run simultaneously.

Schmidlapp84

4 years ago

Yes all my games work fine on Origin so I’ve gone back to using that. Reinstalling EA desktop didn’t change anything.

I should add I also couldn’t update any owned games on EA desktop either.

This issue started after getting Xbox Game Pass but prior to that EA desktop would occasionally display links to purchase the games I already own. It even told me I own them in the library screen but when I click them from my main dashboard it would ask me to purchase.

Happy to try things to fix it but currently EA desktop is fully broken on my computer