Forum Discussion
Can you try to download/install Origin & login with your EA account where the standalone owned games are activated on to see if you're experiencing the same issue?
*Please note that EA Desktop & Origin can not run simultaneously.
Yes all my games work fine on Origin so I’ve gone back to using that. Reinstalling EA desktop didn’t change anything.
I should add I also couldn’t update any owned games on EA desktop either.
This issue started after getting Xbox Game Pass but prior to that EA desktop would occasionally display links to purchase the games I already own. It even told me I own them in the library screen but when I click them from my main dashboard it would ask me to purchase.
Happy to try things to fix it but currently EA desktop is fully broken on my computer
- EA_Leeuw4 years ago
Community Manager
@Schmidlapp84, yeah thanks for the extra info. It's kind of a known issue that sometimes some games that you own standalone can no longer be played if your EA Play runs out, sometimes this also happens when you have EA Play via Origin itself. Unfortunately, there doesn't seem to be a 100% working for fix this at the moment, other than either (if you're experiencing the issue via the EA App) trying it via Origin, or if you're experiencing the issue via Origin, to contact our live support team to perform an account check.
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