Can't purchase any Sims 4 expansion packs
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) I can't buy a Sims 4 expansion pack in the EA play catalog Which client functionality ar...
Forum Discussion
Having the same problem. Can't buy anything actually. Half the games show a error that they are "not offered anymore" and the other half only have the "EA play exclusive" message and you can only play them by buying EA play.
EA_KentCommunity Manager
Hi everyone,
Thanks for the reports!This is a bug we're currently working on getting fixed. We appreciate you bearing with us while we're looking into it.
Thank you so much, I see it is fixed!
Im having trouble purchasing game packs throught the game, app, AND website. How do I fix this?
I'm having the same issue, cannot purchase packs in game, online or through the app
- @EA_Kent I can't see that the problem is fixed? I can't purchase any add-ons for the sims 4. Whenever I click purchase, this message pops up:
''We had some trouble processing your request.. Try again a little later''.
Whatever I do, nothing seems to be working. Not quite what I was expecting with the new app, but it would be nice to be able to actually buy more DLC. But with this issue, and other issues i've read about, i am, quite frankly, a bit nervous to purhcase at all. Is it even possible to go back to origin, or are we stuck with the Ea app from now on?Same by me. I tried to purchase something from the spring offers but it didn't work through the EA App, because I recieved the same message with "We had some trouble processing......". So I contacted the EA Help for answer. The guy that helped me, said I should tried to buy it on the website. But when I tried to buy it, the screen was just getting darker. So he said I should try it on my phone. But there the screen was getting white. So yeah, I have the same problem like the rest of the people here.
I hope it get fixed as soon as possible.
And sorry for my bad english, but english isn't my mother tongue
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