Can't purchase anything on EA app
It refuses. I have been able buy to things online - on other apps and in general online. But ever since EA app came around I have not been able to purchase anything. It simply won't accept anything. I have the correct billing information, credit card, the money, I allow my creditcard to purchase things online outside of the EU, I have the internet. Nothing works. I have even reinstalled the app but it still won't accept.
Can I have any help or get in contact with someone that can help?
Hello @denkonstigasaken
Please try the following steps to clear up any purchase errors you're seeing:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
