Can't update CVC to make a purchase

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Application NavigationWhen did this happen? (dd.mm.yy hh:mm) 06/03/2023 09:00Summarize your bug I try to make a purchase, but when it pops up the Payment Info screen, the link to update the CVC for the card on file dose nothingHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Open the EA App, go to The Sims 4, find a pack you haven't purchased yet and try to purchase it, on the Payment Information screen, click "Update"What happens when the bug occurs? I click "Update" to update my CVC, and it just selects my card with no option to update the card infoWhat do you expect to see? A pop up screen that allows me to update my CVC‌I'm trying to update my payment info so I can purchase The Sims 4 Growing Together, but the link to update my card info doesn't do anything when I click it, and I can't make the purchase. It just needs me to update my CVC. There's no option to add a new card either. I've checked with other packs, and they have the same issue. I've also tried restarting the app, and it still doesn't work. This is the first time I'm making a purchase after being forced to downgrade from Origin against my will, and the card info seems to have been imported from my account

ea_darko · Answer

Hey&nbsp;@MatsuyoRific&nbsp;are you able to remove the saved card and add it again?
Testing here and was able to do so on my end.
Darko&nbsp;

matsuyorific · Answer

I've looked all over the app, and there's nowhere to add or remove my card&nbsp;

matsuyorific · Answer

I already responded to this Monday, and it's now Thursday. As I said before, there's no option anywhere on the app to add or remove a card. Can someone please just take my money? It's my birthday, and I really wanted to treat myself with this new pack

matsuyorific · Answer

So, with you never specifying that I needed to do this on the WEBSITE as there IS no option to change card info on the app it's self, I finally figured out that I can do this on the website here after days of no response. Lo and behold, the app updated my card, but it still won't let me confirm the CVC so I can buy the pack. Would really appreciate some help here so I can buy my birthday present before my NEXT birthday. Thank you.

ea_darko · Answer

Hey&nbsp;@MatsuyoRific&nbsp;if responding to a CM it is always best to use the tagging system like I do when I reply to you.
I can get thousands of notifications a day and it can help that one can be missed, also best to remember that we are human and do get a weekend and time off so if you require 121 support you can speak with our live support team.

To speak with a phone or chat adviser:Click on your product OriginThen select 'PCManage my Account'
Finally, you can choose to begin a chat or callDarko

Forum Discussion

Can't update CVC to make a purchase

5 Replies

About EA app Technical Issues & Bugs

Recent Discussions

Where is the new update?

PSA: Sims 4 "Failed to launch game - An error on our end" -> Check Your Mods!

I Cant buy on ea

KEEP GETTING SPLASH SCREEN CRASH ? (SOLUTION)

EA App crashing with no error or crash report