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katy_sims25's avatar
katy_sims25
Newcomer
2 months ago
Solved

Can't use redeem code in EA App/EA acc

I have two codes from Origin gifts cards for EA Store EU and have Portugal EA Acc, but can't use my codes. Why? What can I do? EA support gave me something strange like "go and read an article", but isn't help me!

  • Hi katy_sims25​,

    Gift cards are not available in Portugal, as you can see from the information on this link here

    Unfortunately, it is therefore not possible to redeem a gift card on a Portuguese EA account. Depending on the retailer, you might be able to return the gift card there. Otherwise, there isn't anything else we or EA Support can do. 

1 Reply

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi katy_sims25​,

    Gift cards are not available in Portugal, as you can see from the information on this link here

    Unfortunately, it is therefore not possible to redeem a gift card on a Portuguese EA account. Depending on the retailer, you might be able to return the gift card there. Otherwise, there isn't anything else we or EA Support can do. 

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