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Ducckd's avatar
Ducckd
4 years ago

Certain Games Won't Launch From EA Desktop

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch Game When did th...
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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Oh yeah I see, that's totally my bad as I misread and I was trying to go too fast, sorry about that. 

I just had a more in depth look into what's happening and I think that there might be something happening with the entitlements that's blocking you from downloading the games on the EA app. 

You also mentioned that you already reached out to out support team, but unfortunately I won't be able to make the changes to resolve this through the forums. 

I'd hate to ask, but could you reach out to them and mention that I said to have a look at the entitlements for these games @Ducckd?

Ducckd's avatar
Ducckd
4 years ago
@EA_Jason Just finished a chat with the support team. They did not seem to understand what looking at the entitlements means and proceeded to journey through all the previous troubleshooting I have already done.

Once they realised I'd been here a hundred times they told me all troubleshooting methods have been exhausted and sent me on my way.

He was uninterested in checking the entitlements.

Send help :P

Thanks

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    I definitely would send help if I could @Ducckd! 

    To be honest I am not 100% certain that the entitlements are causing the issue, but it is definitely worth looking into as I've seen similar things in the past on the EA app. 

    If it is not too much bother, could you reach out again?

  • Ducckd's avatar
    Ducckd
    4 years ago
    @EA_Jason I have the entitlements for the games
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    So I'm guessing that the support team wasn't able to help out with this? @Ducckd 

  • Ducckd's avatar
    Ducckd
    4 years ago
    @EA_Jason Nah, all they said was that I had the entitlements for the games. There was no issue there according to the guy I spoke with.
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago
    @Ducckd Could you ask the support team to log into your account to see if they experience the same issue on the EA app?

    Would show if it's a local issue or something with the account that needs to be looked into.
  • Ducckd's avatar
    Ducckd
    4 years ago
    @EA_Jason I have got back in touch with an agent since a month ago I had attached my msinfo and DxDiag information as they requested.

    I was supposed to hear back from them after 72 hours so a month without any word was good.

    After speaking with the agent today, I have found that there appears to be nothing wrong with my computer according to the files I attached I was then asked to perform another clean boot which brought no new results.

    Pls don't send me back to the agents. The majority are half-wits.

    The agents a month ago wouldn't log into my account and launch the games as the download would be too long for them.

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