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hammysjp's avatar
hammysjp
3 years ago
Solved

[CLOSED Jan. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games

Tried to open Star Wars Jedi Fallen Order which I have been playing for months with no problem and all of a sudden it brings up EA with an error saying 

"You don't have access. This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again."

Have tried restarting the app multiple times.  Used app recovery.  Even tried re-downloading the game which I'm afraid to do because I don't want to have to start over but even that won't work and gives me an "Unable to install" error.  I even uninstalled EA app and reinstalled and still doesn't work. 

Any ideas?

bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    3 years ago

    Hi everyone,

    We're locking this thread so that people won't get confused. If you're running into the "You Don't Have Access" error as well when you try to install or launch an EA game that you've bought via Steam or Epic, please take a look at this thread and provide the requested details.

    Thanks.

15 Replies

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  • hammysjp's avatar
    hammysjp
    3 years ago

    Found another thread similar to this with the solution. Downloaded a free game (Apex) and canceled it shortly after starting and this broke the glitch.  

  • ahartwell144's avatar
    ahartwell144
    3 years ago

    Thank you!! this solved my issue of not being able to download any games or access games I already had downloaded. Appreciate you posting the solution! 

  • lew6059's avatar
    lew6059
    3 years ago

    Thanks, I also had this issue in Sims4 - loads of forums advising reinstalling but your trick is only thing that fixed it

  • krisrussel's avatar
    krisrussel
    3 years ago

    Didn't work for me either. It keeps giving the same error and the main game is not showing up in my library, though all the add-ons are on the app.

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