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ItsYoBoiMushu24's avatar
ItsYoBoiMushu24
2 years ago

"Couldn't connect to servers" error in EA app (Aug. 15, '23)

I keep on getting the error "couldn't connect to servers we ran into a problem but a quick restart should fix it". Also, have done all the recommended fixes or potential fixes I've found in prior for...
bug
mac
pc
Ukk3's avatar
Ukk3
2 years ago

Guys.. I guess it kinda fixed it when I connected to my hotspot. Then connected to WiFi, it’s working So weird. 

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago
@Ukk3 wrote:

Guys.. I guess it kinda fixed it when I connected to my hotspot. Then connected to WiFi, it’s working So weird. 

@Ukk3 Hotspot generally has a lot less barriers than a standard connection. That is good to know though. I hope others are able to able to play if they try connecting the same way.

  • Sr_abobrinha's avatar
    Sr_abobrinha
    2 years ago

    Still not working. I tried with another device using the same wifi as my computer and it entered the EA app normally. VC++, video card and windows are up to date. Windows temporary files folder is clean. The "Couldn't connect to servers" message no longer appears. It just stays on a gray screen, running as administrator or not, I check in the task manager and the EA app is at full throttle using the CPU, but nothing from it gives any signal. More and more strange.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Sr_abobrinha Did you try a different connection or a hotspot? Those have unfiltered connections which is why some do work.

  • Sr_abobrinha's avatar
    Sr_abobrinha
    2 years ago
    @EA_Shepard On the same wifi that my computer is connected to, it worked normally on another device. For some reason, it's specifically on my computer, I've tried using VPN and it didn't work, reinforcing the thesis that there's something wrong with my computer. (even though it is theoretically capable of running a mere app). Perhaps the most viable option is to restore my computer (something I'm definitely not in a position to do at the moment), unfortunately.
  • Sr_abobrinha's avatar
    Sr_abobrinha
    2 years ago
    @Sr_abobrinha Just out of curiosity, has the problem been resolved for anyone out there? Mine remains to this day. This is a complicated situation.

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