Forum Discussion
Product: EA Desktop (beta, version 12.0.227.5207-973)
Platform: Windows 11 PC (Insider build 25151)
Summary: When EA Desktop is installed via EAappinstaller.exe, available for download from "https://www.ea.com/ea-app-beta"; the application's uninstaller is not properly registered. Thus, its uninstaller, EA app, is not found in the Windows "Programs and Features" Control Panel, and it cannot be uninstalled from there. (Workaround/fix listed below.)
Product: EA Desktop (beta v12.0.227.5207-973)
When: 11 July, 2022
Frequency: 5/5 when EA Desktop was installed via EAappinstaller.exe; issue not present when the application was installed directly using the .MSI file (see Workaround section)
Steps:
1) Download the installer, "EAappinstaller.exe," from "https://www.ea.com/ea-app-beta."
2) Install EA Desktop by double-clicking "EAappinstaller.exe," (NOTE: Options chosen during the interactive installation process do not seem to affect whether this issue occurs.)
3) After installation has completed, click the Start button, then navigate to the EA application.
4) Right-click the EA icon.
5) Click Uninstall.
6) A window will open to "Control Panel\Programs\Programs and Features." Note that the product, EA app, is not in the list.
WORKAROUND / FIX:
Steps:
1) Run PowerShell
2) Execute the following command (copy and paste from here to ensure accuracy):
Get-Item 'C:\ProgramData\Package Cache\*\EAapp*.msi' -ErrorAction SilentlyContinue | Select-Object -ExpandProperty FullName | ForEach-Object { Write-Verbose -Verbose "Uninstalling `"$_`"..." ; Start-Process msiexec.exe "/x `"$($_)`"" -Wait }
3) The uninstaller will be started
What is the workaround doing?
When you install EA Desktop using the downloaded installer, "EAappinstaller.exe," from the website, it downloads the most recent Microsoft Installer (.msi) file from EA. This is the actual installation file for the application.
This script searches the directory where Windows caches .msi installers, attempting to find any with a file name starting with "EAapp".
(FYI, it will probably only find 1, but the script does allow for the existence of more than 1 installer.)
It then runs the uninstall process.
How can I prevent this from happening?
If you install EA Desktop by directly running the .msi file, the bug does not occur--the uninstaller is properly registered.
In my case, the installer was found at "C:\ProgramData\Package Cache\{C2622085-ABD2-49E5-8AB9-D3D6A642C091}v12.0.227.5207\EAapp-12.0.227.5207-973.msi"
Find the installer by running the following PowerShell command:
(Get-Item 'C:\ProgramData\Package Cache\*\EAapp*.msi' -ErrorAction 0).FullName
- 3 years ago
Thank you SpiralChaotic!! This is what an actual solution looks like. They're hard to come by in a place like this.
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