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Red_Eagle_LXIX's avatar
Red_Eagle_LXIX
3 years ago
Solved

EA ap Background Service keeps running while EA app is stopped

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Performance When did ...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    3 years ago
    Accepting as solution for visibility purposes.

    Hi everyone, 

    We have shared a helpful article on our EA app forums about the EA app Background Service and how it's being used.

    Hopefully, this clears up any confusion as to what this service is for.

    Cheers.

Zasz_Zerg's avatar
Zasz_Zerg
Rising Ace
4 years ago

This has been bugging me for awhile now and many others aswell. Some of us are very careful about what runs on OUR machines.

Why does the EA app require a background service that must start with windows? Why cant it be started with the app and close with the app? Right now I dont have the app open but the background service is running doing whoknowswhat. Closing it forces us to restart our system because they cant be started manually.

Origin works differently. It starts two seperate background processes, client service and web helper service. Both start with our operating system. But they arent running right now for some unknown reason. One of them starts again with the app and closes with the app.

As a comparison, the battle.net app doesnt require any of this. I start the app, it starts the necessary seperate processes, I close the app and the seperate processes close aswell. Same with other launchers like steam, rockstar, gog and so on. They dont depend on it or it can be activated in an instant and closed just as easily.

So what the hell are these processes running in the background for without the app?

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @Zasz_Zerg,

    This is a setting that can be turned off if you go to the Download tab in the settings of the EA app.

    Thanks.
    • Zasz_Zerg's avatar
      Zasz_Zerg
      Rising Ace
      4 years ago

      "Logging out will pause this feature" This doesnt really help. This isnt "closing the background process when closing the app". It just pauses whatever the app is doing because its closed. Totally closed because the background process doesnt have anything to run with but still runs.

      There is absolutely no reason why this cant be changed like other apps are clearly capable of. At this point this background process looks like it has to run at all costs to spy on us.

    • mfry1451's avatar
      mfry1451
      4 years ago

      This is an issue for me too!! I don't want the app to continue to run after I close out of it! I have the Orgins app also and since you can't run both at the same time it is very frustrating having to go in and close it in the background after you already closed the app which should close it completely in the first place! Give us an option to have it running in the background or to not have it running in the background

    • SuicidalVisionZ's avatar
      SuicidalVisionZ
      3 years ago

      the entire point of this thread is that having these settings turned off does not solve the issue. open your eyes and fix this problem we know what settings we are "supposed" to have turned off, yet even as they are turned off the probelm persists. ergo this is not a fix and rather a scapegoat answer to avoid fixing the real problem.

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