Forum Discussion

Rising Novice

1 year ago

EA App - Dragon Age Inquisition GOTY Installation Problems

I'm not sure how long this bug might have been present with the EA App, maybe it's always been there and has never been fixed but there is a problem with how it's installing Dragon Age: Inquisition GOTY Edition.

Although the app downloads the files and I can play it, the problem is that if I want to remove it, it will not uninstall the game at all.

The only way for me to completely remove it is by force deleting the game's folder through the command prompt or using a third-party app to force remove it because if I try to delete it from the File Explorer, it won't allow me because I need Admin permissions (even though I am the admin of my own computer).

I think the problem is that the EA App is not properly registering the game with the Windows registry, nor is it creating any sort of uninstall entry from the Windows Add/Remove Programs in the Control Panel (it's also not found when looking for it in Windows 11's Apps).

Repairing the game doesn't fix the problem, nor does reinstalling the EA App.

I'd try testing it with Origin, if EA hadn't made it impossible to use it because of the switch to the EA App to figure out more about what precisely is happening but for any other game downloaded & installed through the EA App, I don't have any issues. So far, it only appears to be a problem specifically with Dragon Age Inquisition.

technical issues

13 Replies

holger1405
Hero+
1 year ago
@TurianRenegade

Did you installed the game to "C:\Program Files"? This directory has special protection from the OS and you would need to take ownership of the directory.

But that should not be necessary.

Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)

Run "Revo Uninstaller" > See if it can find DAI.

If yes:

Deinstall DAI.

At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advanced" > Browse.

If "Remaining registration content found" is displayed > Select All > Delete > Next

When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" or "EA Games" folder is not in the list) > Delete.

Reinstall the game and look if it is registered correctly now.
TurianRenegade
Rising Novice
1 year ago
That is correct, I've installed the game to the default "C:\Program Files\" location, but it's not the root folder with the problem, it's the child directories. I can delete any other folders out of the Program Files folder, but the permissions are set so that it explicitly tells me that I need permissions from the "Administrators" service account even though my personal account is an administrator. This happens regardless of where the game is actually installed on my PC.
TurianRenegade
Rising Novice
1 year ago
I should point out that I do own the game on multiple platforms.....Steam, Epic Games, and the EA App though the version through Epic Games is basically a pointer to the version on the EA App. I currently have the game installed through Steam, and it creates the uninstall entries & such as it should have if I had installed it through the EA App