Forum Discussion

nerdiecake's avatar
nerdiecake
Seasoned Newcomer
5 months ago

Game Keeps Auto-Updating Even Though I have Auto-Updates Disabled

I have auto updates disabled. The Sims 4 started automatically updating upon starting the EA app. The update remained paused upon closing and reopening the app, but automatic updates starting despite having that setting disabled has been a continuous problem for months. 

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey there, I'm sorry to hear about that. 

    If the EA app is not saving the settings, such as auto update, it would be worth trying to clear the EA app's cache.  Please give that a try and let us know how it goes. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi nerdiecake​, I'm just checking if you have managed to complete the steps I mentioned in my previous post. Let us know if you still need any assistance. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Sorry to hear you're also having this problem. Can you please try clearing the cache and let us know if this problem persists?

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 3 hours ago
9,181 Posts