EA App - FIFA 22 "You don't have access..."
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ec03c3a7-bb76-4236-be78-4ae592708d2f
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 13.07.23
Summarize your bug cant open Fifa 22 cause it says "you dont have access message". Tried redownloading fifa 22 , but the download gets stuck on preparing forever tried deleting cache, run as admin, tried reinstalling ea app etc ,still its stuck on preparing
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Let me say my step-by-step process: I open the Fifa 22 launcher ,it goes to the EA App and says "you don't have access, this title have been downloaded to your device by another user who owns the game.log in to different account or restart app " I don't have another account. Problem 2# I have the Fifa 22 game files in my pc but the game library somehow don't detect it and the EA app game library shows the download option rather than Play, and when I try to download Fifa 22 it always gets stuck on preparing to download. I tried clearing cache ,open as admin, tried reinstalling EA app etc again and again ,still it gets stuck on preparing
What happens when the bug occurs? cant open game or download anything from ea app
What do you expect to see? to fix the issue fastly so that i can play the games again
Let me say my step-by-step process: I open the Fifa 22 launcher ,it goes to the EA App and says "you don't have access, this title have been downloaded to your device by another user who owns the game.log in to different account or restart app " I don't have another account. Problem 2# I have the Fifa 22 game files in my pc but the game library somehow don't detect it and the EA app game library shows the download option rather than Play, and when I try to download Fifa 22 it always gets stuck on preparing to download. I tried clearing cache ,open as admin, tried reinstalling EA app etc again and again ,still it gets stuck on preparing
please solve this issue fastly
Hey @SUYOGat Thanks for the update!
When you have a moment can you try the following?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Confirm in your EA Account settings page that the game shows under the Order History section
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- Run the System File Checker tool then Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Guide for Troubleshooting Graphics issues
- Check for other applications that may be limiting EA App or Game performance
