Forum Discussion

Ea app acces and zero feedback from EA Help

Yesterday, I created a forum topic regarding my inability to access my old account. The issue is that the associated email address is incorrect, and therefore I cannot receive the security code. As a result, I am unable to change either the email address or the password.

Also, yesterday I created support tickets (more than two) specifically from a different account to be able to submit these requests.

A day has passed, but I have not received any response, and the problem remains unresolved.

What should I do next?

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 days ago

    The time for a response from our team is dependent on a number of factors d59cdaecf1408a0c​.

    If you have an open case the best thing to do is give the team time to investigate and respond.

    Darko

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