EA App Cannot Load Entitlements Properly? (Cannot Download / Launch Titles)

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) 140420068Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe Entire App Non FunctionalWhen did this happen? (dd.mm.yy hh:mm) 26.03.23 12:00Summarize your bug Cannot load entitlements via EA app.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Unsure.What happens when the bug occurs? Cannot play/download any games owned.What do you expect to see? The ability to download/play any owned games.‌Hello All,I have been having issues with my EA Play for about a week now. I have tried clearing cache, re-installing, repairing, switching internet connections, hunting down all possible locations for data that would be missed by uninstall, and even getting pc.ea.com to load in a browser (I am a Software Engineer). So far, I can tell my issue is directly related to loading the list of games I have access to. A little history of my access changes:- Paid for EA Play when app was still Origin- Continued to pay when Origin app became EA app, but never played- Eventually Installed EA app and started playing BF 2024. Didn't like not getting steam achievements / cards.- Stopped paying for EA Play via EA app and started paying for EA Play via Steam- Spring Sale on steam dropped the price of BF 2042, bought BF 2042 via Steam, still paying for EA Play- Canceled EA Play via Steam, still had subscription- Had same issues during BF 2042 free weekend, but resolved at 12 AM after the weekend.- EA Play via Steam subscription ended. Then I could no longer play BF 2042 or any EA App based game. Can't install games either.- Started troubleshooting (Read threads, issues, tutorials, etc). Nothing worked.- Eventually found out that when trying to launch BF 2042, EA App states "You do not own this title"- Tried to see if paying for EA Play via EA app would fix it, It did not.I see that these issues stem from an alert "ENTITLEMENT_DELAY_WARNING" that appears whenever I try to access EA app. I also see "ERROR_MODAL_GAME_NOT-ENTITLED" alert when trying to launch BF 2042 directly via EAC Launcher Executable (BF2042_launcher.exe).Sometimes, I can get the launcher to act normally, but I still cannot launch or download products. (See attached)Thanks for your time. Please let me know if you need any more information.

joshgalpin · Answer

Hi There,

Not sure if any of you are having the same issue; but since Jan 23, 2023, I've been unable to load any of my games on the EA app (in fact the app has never worked) on my Windows 10 PC. The Origin app always functioned properly. I can see all of my games in my library, however, when I click on the game, all I get is a blank screen, meaning I can't launch the app.

I've tried:
Uninstalling - reinstalling the app
Running the app as administrator, clearing cache
Going to&nbsp;C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA: changing properties of the to run as administrator, reset the app recovery.
Clean booting: System Configuration: Hiding all Microsoft services, disabling all non-Microsoft services, disabling all startup apps that were non-essential to startup. Still no luck.

The closest I have go so far is going to:
C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc and repairing/installing all the VC redist files from Oldest to Newest, this enables the game to be seen in the app, but not recognised by the library. I do have the option to Download, but the game never leaves pending status.

Have contacted support but they have been unable to help; just wondering if anybody else is experiencing the same or knows of a fix to help,

Cheers,
Josh&nbsp;

(CM edit - moved to EA App for visibility)

kobi_blade · Answer

Also having same issue here ever since I re-installed FIFA 23, it asks for Activation on every session, which means EA App is failing to properly activate game licenses on our computers, lots of other people seem to be facing the same issue going by FIFA 23 reddit.

This probably affects other games as well, as for the error you guys getting, means you reached the limit of activations, which is bound to happen when EA App keeps trying to re-activate games on every boot, so the error is related.

hazzamarco · Answer

Yes, 2 weeks on from your comment and I am having the same issues. On my first launch of the EA app I was able to update TS4 no problems but didn't have time to try to run it. Now I can't even see it in my library, just a blank tile. Furious to say the least that since the Origin takeover I haven't been able to access content that I've paid an arm and a leg for. Seems like EA are leaving loads of us in this situation.

5cwvep7l9qkt · Answer

Ea keeps telling me there's no entitlments in order to play public for grind legends. How do I add them or get them and what are they? Please adviseAndrew&nbsp;

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EA App Cannot Load Entitlements Properly? (Cannot Download / Launch Titles)

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