I get a problem saying "Couldn't connect to servers" followed by "We ran into a problem, but a quick restart should fix it.". I have tried numerous things, including clearing the EA app's cache files with the app recovery program and even resetting my internet modem. Do you have any other solutions guys, if so please share, thanks.
CM edit: edited title for clarity.
I live on a farm with only a hotspot for internet. I'm having this exact same issue and its infuriating. Origin didn't have this problem at all. There is zero reason I need to have internet to play Mass Effect.
The EA app persistently throws errors and requires restarts when in offline mode, making offline mode completely unusable for my single player games. The EA app will not stay offline for more than a couple of hours before it encounters some kind of connection error that forces a restart. It shouldn't try to connect to anything when it is offline mode, so I don't understand what is happening.
When I go offline, I persistently get an error that says:
Couldn't connect to servers
We'll keep trying to reconnect you....
I don't want it to try and reconnect me. I want to stay in offline mode. Is there a setting to make the app understand that I don't want it to try and reconnect? Is that the problem?
I am not running a VPN. I run EA app as an admin. Per a suggestion from this forum, I tried resetting my firewall settings to default. I tried turning off settings in Sims 4 for auto downloading in case that was causing the app to go looking for a connection.
While in offline mode, if I leave my game open, it eventually crashes and the EA app requires me to go online so that I can play my game. Turning off my wifi does not help. Restarting while still offline does not help.
The app crashes in offline mode and then forces me to go online so that I can go back into offline mode.
The EA app effectively does not have an offline mode. It has a "crash the app and force online" mode.
My sisters and I bond over playing Sims 4 and we have a trip planned in a few months where we wanted to do some build challenges on our laptops. But, we might not have internet where we're going. We can't have a good time bonding over stupid Sims 4 builds without a working offline mode in the EA app.
What demon do I need to summon or politician do I need to bribe to get offline mode to work?
EA Staff (Retired)Hi @Oobydooby00 When you have a moment can we try the following?
I get just a black screen with text saying "couldn't connect to servers. We ran into a problem, but a quick restart should fix it." I have restarted app multiple times. I have rebooted my computer. I have uninstalled and reinstalled the app and nothing changes.
I can play my game offline but have no access to the gallery or ability to buy anything.
I tried EA support and all I have done is what they told me to do. It has not fixed it. Any suggestions of what is causing this and what I can do to fix it?
I did not add anything new to my computer this week. I have played 4 years of this game and this never happened before.
