I get a problem saying "Couldn't connect to servers" followed by "We ran into a problem, but a quick restart should fix it.". I have tried numerous things, including clearing the EA app's cache files with the app recovery program and even resetting my internet modem. Do you have any other solutions guys, if so please share, thanks.
CM edit: edited title for clarity.
Community ManagerHi all,
I'm going to close this thread to stop it from being necro'd.
If you're experiencing the same or a related problem or want to start a new discussion, please create a new topic or respond to a more current thread.
Thank you.
2 years later... I have this same problem, but on a Windows Computer, when i try to run a game it does not work, it opens the EA App and a disappointing "We couldn't connect to servers, we ran into a problem but a quick restart to should fix it" shows up. And a quick restart has not fixed it, a quick command prompt DNS Flush hasn't fixed it, a clean uninstall of the whole program and reinstall hasn't fixed it, trying to bypass the whole program and launcher, hasn't fixed it, and even going on another Windows Version, hasn't fixed it. Clearing the cache manually and within the launcher hasn't fixed it, multiple router resets have not fixed it and going on an ethernet connection hasn't fixed it, forgot to add, I've updated my bios too... This is an embarrassment, a multi billion dollar company can't at least go out of their way to manufacture a working launcher, with a pleasing experience and little to no bugs. This thread has been open for 2 years, and for 2 years the management team still don't have a proper solution. The generic "Clear the Cache" has been circling around this topic like a shark waiting for it's new meal to come, if it was REALLY the solution I would not be going out of my way to type this exaggeratingly long reply for EA Forum standards.
Thanks EA, 'preciate the love.
Two years later and you helped me, thanks!
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Same. My ea app wont work but i literally just logged onto it on my ohone to type this. I should be having absolutely no issues because i just factory reset my pc. This is what has been popping up for me for days whenever i try to get into the ea app. Steam wont work after the factory reset and it worked before. Im waiting to see if my games work. Just go back to origin i dont know of anybody who has ever had problems with them. And before anyone asks, yes my internet says im connected and secure
every time I try to start up the EA app I get an error, this has been going on for about a week, im stuck and not really sure on what to do as most advice is for windows, I have a Mac.
steps I have tried-
restarting the app, uninstalling it and installing it again, updating my computer to make sure its up to date.
I only use EA to play the sims4, and ive never had problems in the past year of using the app. I uploaded uploaded the error picture below. Im really stuck on what to do.
I have downloaded the EA app on my MacBook after not being able to load origin (and finding out it has been switched to the app). Every time I open the app it says I have no internet connection, which I do. I have tried on hotspot and uninstalling the app. Does anyone have any suggestions? I've spent a lot of money on sims and I can't find anyone from EA to speak to.
Hi! I made the migration from Origin to EA (I have a macOS Monterey) but the EA app always says it can't connect to the servers, I've uninstalled and reinstalled multiple times and it doesn't work. Then, when I click to reopen the EA app, it never opens.
Help, I want to play the Sims ☹️((
