Forum Discussion

erisardor

Rising Novice

6 months ago

EA app closes itself/crashes when trying to open

Hi,

Things I have tried:

Running as administrator
Uninstalling the EA app
Running the repair tool from the uninstaller
Running the 'recovery' tool when it's working (it just stops working again when i try to open it a second time after running it).

Description of problem:

It takes around 20-50 tries to get the EA app not to crash when I try to open it so I can play Sims 4, or update games, etc. What happens is it starts to open, nothing loads, then it closes. Sometimes it's faster, sometimes it looks like it's working and then suddenly closes. I can't predict when it will decide to work or under what conditions because nothing is consistent, but it's really annoying. Please help. :(

I've attached a screenshot of how it looks before it crashes because that's all I really have. Every now and then it will say it crashed and ask me to send a crash report but almost every time it just crashes with nothing else. It also crashes when it lets me get into it occasionally and I try to run Sims 4.

23 Replies

erisardor
Rising Novice
6 months ago
I re-enabled the 'ea background services' from the msconfig services list so it would run. As of restarting, it is still crashing, but now it lets me get into the EA app for a moment before it crashes.
erisardor
Rising Novice
6 months ago
Hi,
I did CCleaner but it still wasn't working. I started with a the clean boot and this error came up for the first time. When I hit 'run update' it says it is already up to date.
EA_cuervo
Community Manager
6 months ago
Hey there,

I'm sorry to hear your EA app is crashing. Thank you for sharing the steps you've already tried so far; that's very helpful.

There are some further steps you can try; I suggest starting with a Clean Boot: How to clean or safe boot your computer. If a Clean Boot doesn't fix the problem, you can try using CCleaner to uninstall the EA app and clear out issues and errors.

I hope this helps.

While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program setup. You can find help on CCleaner’s support page.

EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.