Forum Discussion

erisardor

Rising Novice

6 months ago

EA app closes itself/crashes when trying to open

Hi,

Things I have tried:

Running as administrator
Uninstalling the EA app
Running the repair tool from the uninstaller
Running the 'recovery' tool when it's working (it just stops working again when i try to open it a second time after running it).

Description of problem:

It takes around 20-50 tries to get the EA app not to crash when I try to open it so I can play Sims 4, or update games, etc. What happens is it starts to open, nothing loads, then it closes. Sometimes it's faster, sometimes it looks like it's working and then suddenly closes. I can't predict when it will decide to work or under what conditions because nothing is consistent, but it's really annoying. Please help. :(

I've attached a screenshot of how it looks before it crashes because that's all I really have. Every now and then it will say it crashed and ask me to send a crash report but almost every time it just crashes with nothing else. It also crashes when it lets me get into it occasionally and I try to run Sims 4.

23 Replies

sourworm01
New Novice
3 months ago
Still happening for me too. No further updates from EA support after I talked to them separately.
Sledgeorino
New Novice
3 months ago
erisardor sourworm01 CHERN1KA_TRES v3o60o4u1hts
okay i went to best buy a couple weeks ago and they helped me find the fix for me it was something plugged into my pc stopping it from running correctly try EVERY port being unplugged and only your monitor mouse and keyboard for me it was my keyboard that was causing the issue whenever its plugged in it stops working so i unplug it and EA works perfectly fine now and no you don't have keep your keyboard unplugged once it loads in you can plug back in whatever you unplugged
Raaijinn_
Rising Newcomer
3 days ago
Sledgeorino THIS !
It' work for me instantly, I have a custom keyboard, I don't know if it's related but i unplugged my keyboard and the EA app didn't crach
Thanks dude ! 🙏