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BenediktinerBen's avatar
BenediktinerBen
3 years ago
Solved

EA app crashes at startup, background service problem

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) f3eea0e5-0c39-4307-b547-a6c86002f420
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Starting the App
When did this happen? (dd.mm.yy hh:mm) 13.12.2022 15:40
Summarize your bug First info: I am translating from German. So the error messages are maybe not what they are actually called in english. I start the EA App. Ea app states"Connecting" Ea app states: "Oh no, there was a crash. This should be solved by a fast restart". I click Restart App. Ea App states: "Something went wrong. The EA background service don't respond. We start the update manually." I click OK. CMD opens. CMD prints "EA Desktop is already up to date! Exiting." CMD prints: "Exiting in x seconds" (x counts down from 5 to 0) CMD closed. Nothing happens. I restart the EA app, the exakt same chains happens again. What did I already do: Reinstalled all Visual C++ Redistributables Checked if .NET 4.5 is installed. (it is) Checked if DirectX is installed (It is, newest Version) Switched the service from manual start to automatic and automatic (delayed). Didn't work. Started as administrator. Reinstalled. Redownloaded. My System: Windows 10 22H2 AMD Ryzen 3600 MSI B450 Gaming Pro Carbon AC Nvidia GTX 1060 6GB (newest Driver) 16GB DDR4 RAM
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start the EA app.
What happens when the bug occurs? The EA app crashed. I never even saw the login screen.
What do you expect to see? The EA app's login screen

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First info: I am translating from German. So the error messages are maybe not what they are actually called in english.
I start the EA App.
Ea app states"Connecting"
Ea app states: "Oh no, there was a crash. This should be solved by a fast restart".
I click Restart App.
Ea App states: "Something went wrong. The EA background service don't respond. We start the update manually."
I click OK.
CMD opens.
CMD prints "EA Desktop is already up to date! Exiting."
CMD prints: "Exiting in x seconds" (x counts down from 5 to 0)
CMD closed.
Nothing happens.
I restart the EA app, the exakt same chains happens again.

What did I already do:
Reinstalled all Visual C++ Redistributables
Checked if .NET 4.5 is installed. (it is)
Checked if DirectX is installed (It is, newest Version)
Switched the service from manual start to automatic and automatic (delayed). Didn't work.
Started as administrator.
Reinstalled.
Redownloaded.

My System:
Windows 10 22H2
AMD Ryzen 3600
MSI B450 Gaming Pro Carbon AC
Nvidia GTX 1060 6GB (newest Driver)
16GB DDR4 RAM

)

bug
mac
pc

9 Replies

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  • BenediktinerBen's avatar
    BenediktinerBen
    3 years ago

    Ok, so in case you are having the same problem, this seems to be one possible solution:

    Go to Apps and Features in the settings app. 

    Uninstall(!) the Visual C++ Redistributable 2015 (-2022)  x86 and x64, don't uninstall the older ones.

    Download the Visual C++ Redistributable 2015 https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170 (both x86 and x64).

    Install it.

    You are good to go.

    Important: Don't repair the existing Visual C++ Redistributable 2015, I tried that myself and that didn't work. By the way, this also seems to fix Battlefield 4 launching into Blackscreen.

    Thanks to user @puzzlezaddict who came up with this solution on a similar problem (https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-App-won-t-install/m-p/12121175#M12388). 

  • lachie99's avatar
    lachie99
    2 years ago

    This also solved my problem with the EABackgroundService crashing on startup.

  • FifaRulesCanada's avatar
    FifaRulesCanada
    2 years ago

    Keep occasionally running into this issue, and a repair of the Visual C++ Redistributable (and subsequent reboot) usually fixies this.  However, this is an annoying process to need to resort to on occasion.

    Looking into the error logs found the message "os_error":"An attempt was made to access a socket in a way forbidden by its access permissions.\r\n".  Other reports of this error in other apps seem to indicate that a simple restart of the Host Network Service is all that is needed.  

    In an administrative command prompt, run the following:

    net stop EABackgroundService
    net stop CmService
    net stop hns
    net start hns
    net start CmService

    After this completes, EA Desktop app should be able to start.

  • rom4ster's avatar
    rom4ster
    2 years ago
    @FifaRulesCanada wrote:

    Keep occasionally running into this issue, and a repair of the Visual C++ Redistributable (and subsequent reboot) usually fixies this.  However, this is an annoying process to need to resort to on occasion.

    Looking into the error logs found the message "os_error":"An attempt was made to access a socket in a way forbidden by its access permissions.\r\n".  Other reports of this error in other apps seem to indicate that a simple restart of the Host Network Service is all that is needed.  

    In an administrative command prompt, run the following:

    net stop EABackgroundService
    net stop CmService
    net stop hns
    net start hns
    net start CmService

    After this completes, EA Desktop app should be able to start.


    Thank you so much, these idiots telling people to uninstall C++ redists CLEARLY never develop things. 

  • FatherOfFact's avatar
    FatherOfFact
    2 years ago
    @rom4ster I'm having a similar problem as well, however the logs show

    Handshake failed with fatal error SSL_ERROR_SSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed.

    This is typically an issue on the server. Has the SSL certificate expired or something?
  • FatherOfFact's avatar
    FatherOfFact
    2 years ago
    @FatherOfFact Literally looked at the logs after I posted and saw the date/time was weird. This is a new PC and date/time was set incorrectly. Went into TimeZone settings and re-sync'd. EA App now works.

    Issue for me was an incorrect date/time causing SSL to fail due to the time difference between server and client.
  • Serabee's avatar
    Serabee
    New Vanguard
    2 years ago

    I tried doing this, but the link doesn't seem to have a link to download a 2015 version, only 2015-2022 which seems to be exactly what I just deleted.

    Did something change since this was posted or am I missing something?

  • simsical-musica's avatar
    simsical-musica
    8 months ago

    I was having background services crashed errors and everything I tried wasn't working until this fix! I followed these instructions and it didn't work at first but I just pressed the restart button, it updated (it said it was already updated every time before this) and now I can open my app! Thank you @puzzlezaddict for saving my * once again and thanks to @BenediktinerBene for passing along the info!

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