Forum Discussion

Sil3nce96's avatar
Sil3nce96
Seasoned Novice
4 years ago

EA App crashes

The launcher keeps crashing after a minute or so after it's been launched.

I tried:

- Repairing

- Uninstalling and then installing again

- Clearing cache

- Making an exception in my anti-virus

- Disabling anti-virus

- Updating my PC to the latest software

- Only opening EA launcher and nothing else

- Ran app as an admin

- Dragon Age 2 kept wanting to update for no reason, so I thought that was the problem, so I deleted it and installed it again

None of these things really fixed the issue. 

Bug report ID: 

933a9b38-ef95-409e-86c1-7b33491dcaa4

bug
mac
pc

9 Replies

  • Sil3nce96's avatar
    Sil3nce96
    Seasoned Novice
    4 years ago
    @EA_Leeuw Yup. Same issue. Its one of the games that I have installed that causes this issue. It was fine before installing my games, then after I got like Apex or Dragon Age or the Battlefield games, it started crashing.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Sil3nce96, thanks. Everything looks to be okay from what I can see.

    Have you tried to uninstall the games to see if the program still crashes?
  • Sil3nce96's avatar
    Sil3nce96
    Seasoned Novice
    4 years ago
    @EA_Leeuw I've tried a couple of them, but I don't think it solved the issue. And to be honest it doesn't work if I can't play a game I want because it causes a crash :D
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Sil3nce96, I asked it because you mentioned that the issue started when you started to download/install games. 🙂 So if you can uninstall the games again that you think caused the issue, and the issue goes away after you uninstalled them, we might have something more to work with.
  • Sil3nce96's avatar
    Sil3nce96
    Seasoned Novice
    4 years ago
    @EA_Leeuw The problem is that the ea app doesn't install some of the games in the right location, so that causes another issue, which is why I have to use origin to get games to be installed in the right direction...
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Sil3nce96, ah, that the EA app doesn't install some games in the right location is indeed a known issue for us & the EA app teams are working on it to fix that (and more) issue as soon as possible.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,981 PostsLatest Activity: 8 minutes ago