EA App crashing on launch

Question

For a long time, if I shutdown my system without cleanly exiting the EA App, my game options (e.g. "-dev -high -fullscreen +cl_showfps 4 +fps_max 0") would get dropped, and I'd have to add them back manually. So, I've been in the habit of cleanly exiting the EA App before shutting down my system. However, today I failed to do so. And now the EA App will not start at all. I've tried repairing, redownloading/reinstalling, clearing caches, clearing program data dirs, clearing program files dirs, clearing localdata dirs, rebooting, stopping other applications (e.g. Razer, Vanguard, etc.). Nothing helps. I've attached what I believe to be the relevant log and dmp files. Thanks for your time.

xd_elt0cagaitas · Answer

Same problem

exordiem · Answer

There is a local file access that fails:&nbsp; &nbsp; 42 &nbsp; &nbsp;[2025-03-28T02:41:04.485Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;ERROR &nbsp; &nbsp; &nbsp; (eax::apps::restoreTelemetryCorrelationId) &nbsp; &nbsp;Unable to open file: [C:\Users\username\AppData\Local\Electronic Arts\EA Desktop	elemetry.ini] ! The system cannot find the file specified.The file at line 42 is present on disk, and the contents seem reasonable.There are multiple backend HTTP requests that fail:&nbsp; &nbsp;14 &nbsp; &nbsp;[2025-03-28T07:28:23.898Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 13204 &nbsp; &nbsp;VERBOSE &nbsp; &nbsp; (eax::services::QtHttpClient::onHttpRequestCompletion) &nbsp; &nbsp;HttpRequest completed: url[https://desktop-config.juno.ea.com/globalConfig.json], statusCode[0], fromCache[false]&nbsp; &nbsp; 15 &nbsp; &nbsp;[2025-03-28T07:28:23.898Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 13204 &nbsp; &nbsp;ERROR &nbsp; &nbsp; &nbsp; (eax::services::QtHttpClient::onHttpRequestCompletion) &nbsp; &nbsp;HttpRequest send failed: url[https://desktop-config.juno.ea.com/globalConfig.json] code[3] msg[Host desktop-config.juno.ea.com not found]&nbsp; &nbsp; 16 &nbsp; &nbsp;[2025-03-28T07:28:23.898Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;ERROR &nbsp; &nbsp; &nbsp; (eax::apps::AppConfigUtil::loadCloudConfig) &nbsp; &nbsp;Unable to download app config overrides. code=[99]&nbsp; &nbsp; 17 &nbsp; &nbsp;[2025-03-28T07:28:23.898Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 13204 &nbsp; &nbsp;VERBOSE &nbsp; &nbsp; (eax::services::QtHttpClient::onHttpRequestCompletion) &nbsp; &nbsp;HttpRequest completed: url[https://statsigapi.net/v1/initialize], statusCode[0], fromCache[false]&nbsp; &nbsp; 18 &nbsp; &nbsp;[2025-03-28T07:28:23.898Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 13204 &nbsp; &nbsp;ERROR &nbsp; &nbsp; &nbsp; (eax::services::QtHttpClient::onHttpRequestCompletion) &nbsp; &nbsp;HttpRequest send failed: url[https://statsigapi.net/v1/initialize] code[3] msg[Host statsigapi.net not found]&nbsp; &nbsp; 19 &nbsp; &nbsp;[2025-03-28T07:28:23.898Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 27628 &nbsp; &nbsp;ERROR &nbsp; &nbsp; &nbsp; (eax::services::experimentation::StatsigExperimentationSystem::handleStatsigResponse) &nbsp; &nbsp;[Statsig]: HTTP request failed with status 99The URL at line 15 can be called successfully directly from a browser. The URL at line 18 fails with an access control error when called directly from a browser.&nbsp; &nbsp;274 &nbsp; &nbsp;[2025-03-28T07:28:23.967Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28124 &nbsp; &nbsp;VERBOSE &nbsp; &nbsp; (eax::services::QtHttpClient::onHttpRequestCompletion) &nbsp; &nbsp;HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query getServerTimestamp %7B unixTimestampSeconds %7D], statusCode[0], fromCache[false]&nbsp; &nbsp;275 &nbsp; &nbsp;[2025-03-28T07:28:23.967Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28124 &nbsp; &nbsp;ERROR &nbsp; &nbsp; &nbsp; (eax::services::QtHttpClient::onHttpRequestCompletion) &nbsp; &nbsp;HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query getServerTimestamp %7B unixTimestampSeconds %7D] code[3] msg[]The URL at line 275 can be called successfully directly from a browser.For PID context:0 &nbsp; &nbsp;[2025-03-28T02:41:04.183Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::apps::utils::logAppInfo) &nbsp; &nbsp;[STARTUP] app[EADesktop], configurable[false], buildType[opt], env[production], processId[1960]&nbsp; &nbsp; &nbsp;1 &nbsp; &nbsp;[2025-03-28T02:41:04.183Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::apps::utils::logAppInfo) &nbsp; &nbsp;Version: 13.428.0-5941-396cefbfb&nbsp; &nbsp; &nbsp;2 &nbsp; &nbsp;[2025-03-28T02:41:04.183Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::apps::utils::logAppInfo) &nbsp; &nbsp;Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe -ls=Launcher]&nbsp; &nbsp; &nbsp;3 &nbsp; &nbsp;[2025-03-28T02:41:04.194Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;DEBUG &nbsp; &nbsp; &nbsp; (eax::services::experimentation::initExperimentBucket) &nbsp; &nbsp;Experimentation bucket[81]&nbsp; &nbsp; &nbsp;4 &nbsp; &nbsp;[2025-03-28T02:41:04.194Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;DEBUG &nbsp; &nbsp; &nbsp; (eax::services::telemetry::init) &nbsp; &nbsp;Using deprecated telemetry manager&nbsp; &nbsp; &nbsp;5 &nbsp; &nbsp;[2025-03-28T02:41:04.194Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;DEBUG &nbsp; &nbsp; &nbsp; (eax::services::telemetry::TelemetryDispatcher::Impl::setCorrelationId) &nbsp; &nbsp;Using correlationId [01570166-b676-4e02-8cf1-32beca6a6665]&nbsp; &nbsp; &nbsp;6 &nbsp; &nbsp;[2025-03-28T02:41:04.195Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::services::telemetry::TelemetryDispatcher::Impl::setMachineHash) &nbsp; &nbsp;Machash[ace47a00a9ebf614be86fce280be12e0ebac1a83]&nbsp; &nbsp; &nbsp;7 &nbsp; &nbsp;[2025-03-28T02:41:04.196Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;DEBUG &nbsp; &nbsp; &nbsp; (eax::services::QtHttpClient::QtHttpClient) &nbsp; &nbsp;Initializing Http Service&nbsp; &nbsp; &nbsp;8 &nbsp; &nbsp;[2025-03-28T02:41:04.235Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::apps::AppConfigUtil::loadDynamicConfigs) &nbsp; &nbsp;ExperimentsStatus=refreshing&nbsp; &nbsp; &nbsp;9 &nbsp; &nbsp;[2025-03-28T02:41:04.237Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::services::config::ConfigLibrary::Impl::deserializeJsonToCache) &nbsp; &nbsp;Cloud configs loaded from cache were expired and discarded&nbsp; &nbsp; 10 &nbsp; &nbsp;[2025-03-28T02:41:04.237Z] &nbsp; &nbsp;PID: &nbsp;1960 &nbsp; &nbsp;TID: &nbsp;3348 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::services::config::ConfigLibrary::Impl::deserializeJsonToCache) &nbsp; &nbsp;Successfully loaded configs from cacheand:0 &nbsp; &nbsp;[2025-03-28T07:28:23.846Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::apps::utils::logAppInfo) &nbsp; &nbsp;[STARTUP] app[EADesktop], configurable[false], buildType[opt], env[production], processId[28352]&nbsp; &nbsp; &nbsp;1 &nbsp; &nbsp;[2025-03-28T07:28:23.846Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::apps::utils::logAppInfo) &nbsp; &nbsp;Version: 13.428.0-5941-396cefbfb&nbsp; &nbsp; &nbsp;2 &nbsp; &nbsp;[2025-03-28T07:28:23.846Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::apps::utils::logAppInfo) &nbsp; &nbsp;Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe -updater_call -ls=LaunchHelper -gameSdkPort=3216]&nbsp; &nbsp; &nbsp;3 &nbsp; &nbsp;[2025-03-28T07:28:23.856Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;DEBUG &nbsp; &nbsp; &nbsp; (eax::services::experimentation::initExperimentBucket) &nbsp; &nbsp;Experimentation bucket[85]&nbsp; &nbsp; &nbsp;4 &nbsp; &nbsp;[2025-03-28T07:28:23.856Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;DEBUG &nbsp; &nbsp; &nbsp; (eax::services::telemetry::init) &nbsp; &nbsp;Using deprecated telemetry manager&nbsp; &nbsp; &nbsp;5 &nbsp; &nbsp;[2025-03-28T07:28:23.856Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;DEBUG &nbsp; &nbsp; &nbsp; (eax::services::telemetry::TelemetryDispatcher::Impl::setCorrelationId) &nbsp; &nbsp;Using correlationId [cf423315-2e90-4955-822e-d757b72dd736]&nbsp; &nbsp; &nbsp;6 &nbsp; &nbsp;[2025-03-28T07:28:23.856Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::services::telemetry::TelemetryDispatcher::Impl::setMachineHash) &nbsp; &nbsp;Machash[ace47a00a9ebf614be86fce280be12e0ebac1a83]&nbsp; &nbsp; &nbsp;7 &nbsp; &nbsp;[2025-03-28T07:28:23.857Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;DEBUG &nbsp; &nbsp; &nbsp; (eax::services::QtHttpClient::QtHttpClient) &nbsp; &nbsp;Initializing Http Service&nbsp; &nbsp; &nbsp;8 &nbsp; &nbsp;[2025-03-28T07:28:23.895Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::apps::AppConfigUtil::loadDynamicConfigs) &nbsp; &nbsp;ExperimentsStatus=refreshing&nbsp; &nbsp; &nbsp;9 &nbsp; &nbsp;[2025-03-28T07:28:23.896Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::services::config::ConfigLibrary::Impl::deserializeJsonToCache) &nbsp; &nbsp;Cloud configs loaded from cache were expired and discarded&nbsp; &nbsp; 10 &nbsp; &nbsp;[2025-03-28T07:28:23.896Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;INFO &nbsp; &nbsp; &nbsp; &nbsp;(eax::services::config::ConfigLibrary::Impl::deserializeJsonToCache) &nbsp; &nbsp;Successfully loaded configs from cache&nbsp; &nbsp; 11 &nbsp; &nbsp;[2025-03-28T07:28:23.896Z] &nbsp; &nbsp;PID: 28352 &nbsp; &nbsp;TID: 28344 &nbsp; &nbsp;DEBUG &nbsp; &nbsp; &nbsp; (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) &nbsp; &nbsp;[Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{&nbsp; "hash": "djb2",&nbsp; "statsigMetadata": {&nbsp; &nbsp; "sdkType": "cpp-client",&nbsp; &nbsp; "sdkVersion": "0.0.1",&nbsp; &nbsp; "sessionID": "6f3d6507-7ad3-49a6-9d16-0374f8fa3406",&nbsp; &nbsp; "stableID": "ace47a00-a9eb-4f61-8be8-6fce280be12e"&nbsp; },&nbsp; "user": {&nbsp; &nbsp; "statsigEnvironment": { "tier": "production" },&nbsp; &nbsp; "appVersion": "13.428.0.5941",&nbsp; &nbsp; "custom": {&nbsp; &nbsp; &nbsp; "appName": "EADesktop",&nbsp; &nbsp; &nbsp; "appVersionMajor": 13,&nbsp; &nbsp; &nbsp; "appVersionMinor": 428,&nbsp; &nbsp; &nbsp; "appVersionBuild": 0,&nbsp; &nbsp; &nbsp; "appVersionRev": 5941,&nbsp; &nbsp; &nbsp; "bucket": 85,&nbsp; &nbsp; &nbsp; "macHash": "ace47a00a9ebf614be86fce280be12e0ebac1a83",&nbsp; &nbsp; &nbsp; "platform": "pc",&nbsp; &nbsp; &nbsp; "isInternalUser": "false"&nbsp; &nbsp; },&nbsp; &nbsp; "userID": ""&nbsp; }}]

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EA App crashing on launch

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