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CheesyFeesy's avatar
CheesyFeesy
Newcomer
18 hours ago

EA App crashing

EA App crashing

I've been working to troubleshoot this issue, and there seems to be nothing that can be done. Ultimately, I'm unable to play NCAA 27 as it crashes during the load screen and gives me an error stating a cloud sync issue. During the troubleshooting, I also noticed that the EA app will no longer open on my computer. When I launch the app, it will take me to the login screen for about 5-10 seconds and crashes. I tried to repair it, uninstall it, and redownload it, and the issue persists. I've done troubleshooting on the Steam end as well, verifying the file integrity, but I'm currently at an impasse.

crashing
ea app functionality
pc
technical issues

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    CheesyFeesy​ 

    Please generate and post your Dxdiag report here. We can take a look at the error reporting in that file and will likely be able to advise you on troubleshooting. Thank you. EA_Barry.

    DXDIAG

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey there,

    I’m sorry you’ve been dealing with this after already trying quite a few troubleshooting steps. Since you’ve repaired and reinstalled the EA app and also verified the game files through Steam, there are a couple of other things we can try to help narrow this down.

    First, please try clearing the EA app cache. Since the app isn’t staying open, you can do this from Windows by opening the Start menu > All Apps > EA > App Recovery > Clear Cache. Once that’s done, restart your PC and try opening the EA app again.

    It would also be helpful if you could attach a DxDiag, along with a screenshot of the cloud sync error you receive when trying to launch College Football 27. Those may give us a better idea of what’s happening and where the problem is occurring.

    Thanks for sticking with the troubleshooting so far. I know it’s frustrating when you just want to get into the game, and we’ll do our best to point you in the right direction with the information you provide.

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