Forum Discussion

f7hiehhq9kax's avatar
f7hiehhq9kax
3 years ago
Solved

EA app deleted all my games and asked me to buy them again

DO NOT install the EA app.  I installed it and it deleted Origin and ALL my games,  when I tried to access a game it wanted me to pay for them all again.  My game library was empty.  I had to uninsta...
bug
mac
pc
  • f7hiehhq9kax's avatar
    f7hiehhq9kax
    3 years ago

    oops ignore last reply, packs all installed now, I had to log out of EA app and restart my pc. tried again and everything was installed.  Got there in the end 🙂

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@f7hiehhq9kax 

It would be good to get this working within the EA App since the time may come when Origin isn't available. If you change your mind, reach out again or you can open a case with an advisor here. They can be sure you're using the right account. 

f7hiehhq9kax's avatar
f7hiehhq9kax
3 years ago

update, I just installed the EA app again and, this time, it opened with my account.  I was really happy, until . . . Sims 4 base game is there but none of my expansion/stuff packs and I don't see anywhere to install them again

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,592 PostsLatest Activity: 40 minutes ago