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ManicPot8to's avatar
ManicPot8to
Legend
3 months ago

EA app displaying wrong currency charging me more!

My region is set to the United States, but after updating, my currency started appearing in Euros. I was just charged $19 for what should have been a $16 transaction. I contacted support through chat...
updates
ManicPot8to's avatar
ManicPot8to
Legend
3 months ago

No, I’m not. The last agent, Robert, said they were looking into it, but I reported this issue a month ago and nothing was done. They just keep giving me the runaround, saying there’s nothing that can be done.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    ManicPot8to​ 

    If you try to make a purchase directly from the website here instead of the app, are you seeing the incorrect currency there as well? 

    • ManicPot8to's avatar
      ManicPot8to
      Legend
      3 months ago

      when first get to the site no but then it switches.

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        3 months ago

        ManicPot8to​ 

        Thanks for checking, please run through the steps in the post here and let me know if that clears this up. 

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