Forum Discussion

lebuoa's avatar
lebuoa
Rising Novice
3 months ago
Solved

The currency in my EA app turn to incorrect region.

The region in my EA app is disappeared update EA app > Setting > Application, I don't know why. And the currency is turn to other not for my region, cannot by any pack with in the difference money rate.

Notes - VPN is alreadu close. 

  • lebuoa's avatar
    lebuoa
    3 months ago

    Thank you Leeuw! it very genus about your link provided. I found that he VPN background running by my scan virus app. LOL. I had already closed its and now the currency its turn to thai baht.

    Thank you again 👍

6 Replies

  • lebuoa's avatar
    lebuoa
    Rising Novice
    3 months ago

    My region is Thailand and the currency must be Thai baht but I see RM for Malaysia. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hmm, that's interesting, lebuoa​ . Could you please go to https://whatismyipaddress.com/? Just make sure you’re not using a VPN when you check — if you normally use one, please fully disconnect it first.

    Once you're on the site, could you let us know what it shows for the following fields?

    • ISP:
    • Services:
    • Region:
    • Country:

    (You can skip the City — we completely understand if you’d rather not share that.)

    Also, if you had a VPN active before and recently turned it off, it may help to log out of the EA app, close it completely, and restart it before logging back in. This is because the app sets your session’s country at the moment of login, and in some cases, Windows may cache DNS routes that affect how the app connects.

    Regarding the EA app Settings menu, where you mentioned that your region (Thailand, I assume) is missing when trying to select your EA app language, could you clarify what you mean?

    Do you mean that the client was previously fully available in Thai and that the option disappeared after a recent update? Or are you trying to change your account or store region by adjusting the language setting in the client?

    Let us know what you find! 😊

  • lebuoa's avatar
    lebuoa
    Rising Novice
    3 months ago

    Thank you Leeuw! it very genus about your link provided. I found that he VPN background running by my scan virus app. LOL. I had already closed its and now the currency its turn to thai baht.

    Thank you again 👍

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Awesome, glad to hear it has been fixed by double-checking the VPN! :) Happy gaming!

  • i am also facing the same issue like my region is set to Bangladesh so i should have USD $ as my currency that's what i get in every single app in the world but in my ea account the region option is missing i am getting some weird currency that starts with RS. idk what that is also i am not using a VPN i don't remember if i signed into my app using a VPN but i restarted it logged out and signed in refreshed the app and its refreshed the cache of EA app and i also reported through EA Error Reporter but no one reached out to me yet.. can anyone help me with this????? and restore my region option in settings and change my currency back to USD $???????? 

    ok i can't provide email address it gets removed but contact me any way anyone can please 

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