EA app Can't Connect to Servers

I get just a black screen with text saying "couldn't connect to servers.  We ran into a problem, but a quick restart should fix it."  I have restarted app multiple times.  I have rebooted my computer.  I have uninstalled and reinstalled the app and nothing changes.

I can play my game offline but have no access to the gallery or ability to buy anything.  

I tried EA support and all I have done is what they told me to do.  It has not fixed it.  Any suggestions of what is causing this and what I can do to fix it?

I did not add anything new to my computer this week.  I have played 4 years of this game and this never happened before.

Hi @Oobydooby00 When you have a moment can we try the following?

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

The EA app persistently throws errors and requires restarts when in offline mode, making offline mode completely unusable for my single player games. The EA app will not stay offline for more than a couple of hours before it encounters some kind of connection error that forces a restart. It shouldn't try to connect to anything when it is offline mode, so I don't understand what is happening.

When I go offline, I persistently get an error that says:

      Couldn't connect to servers

      We'll keep trying to reconnect you....

I don't want it to try and reconnect me. I want to stay in offline mode. Is there a setting to make the app understand that I don't want it to try and reconnect? Is that the problem?

I am not running a VPN. I run EA app as an admin. Per a suggestion from this forum, I tried resetting my firewall settings to default. I tried turning off settings in Sims 4 for auto downloading in case that was causing the app to go looking for a connection.

While in offline mode, if I leave my game open, it eventually crashes and the EA app requires me to go online so that I can play my game. Turning off my wifi does not help. Restarting while still offline does not help.

The app crashes in offline mode and then forces me to go online so that I can go back into offline mode.

The EA app effectively does not have an offline mode. It has a "crash the app and force online" mode.

My sisters and I bond over playing Sims 4 and we have a trip planned in a few months where we wanted to do some build challenges on our laptops. But, we might not have internet where we're going. We can't have a good time bonding over stupid Sims 4 builds without a working offline mode in the EA app.

What demon do I need to summon or politician do I need to bribe to get offline mode to work?

I live on a farm with only a hotspot for internet. I'm having this exact same issue and its infuriating. Origin didn't have this problem at all. There is zero reason I need to have internet to play Mass Effect.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Unable to connect to server, despite my computer being connected to the internet.
When did this happen? (dd.mm.yy hh:mm) 16.12.23 08:00
Summarize your bug My computer is connected to the internet via wifi, and the EA app isn't wanting to connect. It's still giving me the option to play some of my downloaded games, however, the app won't connect to the internet.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just launching the app causes me to get the "Couldn't connect to servers" screen, with the option to restart the app or play a downloaded game.
What happens when the bug occurs? I get directed to a screen that has some of my downloaded games on it, along with the option to restart the app (which I have done multiple times.)
What do you expect to see? The EA App, connected to the internet.

‌

My computer is connected to the internet via wifi, and the EA app isn't wanting to connect. It's still giving me the option to play some of my downloaded games, however, the app won't connect to the internet. Just launching the app causes me to get the "Couldn't connect to servers" screen, with the option to restart the app or play a downloaded game.

From today morning IST it is constantly showing in my pc that I can not able to connect EA servers, already kicked out in couple of rivals games. Now uninstalled EA app and installed it back again but issue remain unsolved. Please fix it sir.

Were you able to solve the problem?

my mate is having that issue did you fix it 

couldn't connect to servers. We ran into a problem, but a quick restart should fix it. hatası alıyorum. ea deskop uygulamasına hiçbir şekilde giriş sağlıyamıyorum.

Hey @lKARACANl 

Please clear cache for the EA app and check for other applications that may be limiting EA app performance.

Restart your PC and launch EAUpdater.exe which you can find here: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop