Forum Discussion

MrMoonSlam's avatar
MrMoonSlam
3 years ago
Solved

EA App does not launch, receive "Temporarily lost connection"

Product: the EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 9e09095c-d3d8-4e50-88de-71b63efa8a08 Which client functionality are you experiencing thi...
bug
mac
pc
  • Freakriti's avatar
    Freakriti
    3 years ago
    @Wiadson Yet another fix is if you have installed any antivirus such as Malwarebytes, uninstall it and check if the issue is resolved.

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
3 years ago
Hi @MrMoonSlam, @openrach, I assume you have internet running?

No anti virus or firewall blocking?

Also what network set up do you have?

/Atic

en13nd1alj5p's avatar
en13nd1alj5p
3 years ago

Same. W11, solid ethernet, fine for everything but EA Desktop.

EDIT: Possible fix [for my case anyhow - hopefully may provide a hint to others]

I spotted an 'allow daughter processes' option (For EALauncher.exe] in Tiny Firewall, enabled it and now EA App seems to be working.

Whether that actually  fixed it, idk because disabling the FW entirely didn't help before, nor did allowing firewall access to each EA*.exe individually, plus I've tried 300 other things.

Perhaps there were several issues.

Bottom line - double check advanced firewall settings, maybe you'll spot something similar.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,823 PostsLatest Activity: 30 minutes ago