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DualQueen's avatar
DualQueen
2 years ago
Solved

EA app doesnt load

When I open the EA app it opens a window but it's just a black screen. I see the three stripes in the upper left corner and can click on things in the menu. I'm not asked to sign in or anything. It's...
bug
mac
pc
EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
2 years ago

@lmwelburn, you should be able to try the above steps even if the EA app is not opening up for you.

Could you give them a try and see if it works for you?

 
crisem0's avatar
crisem0
2 years ago

Hey, i have blank screen when i open EA APP. Screen looks like that.

I was make all steps that You describe here. I was reinstall EA APP, clean cache, uninstall windows update, open with admin...

    • crisem0's avatar
      crisem0
      2 years ago

      Hey,

      What I've already done:

      1) I reinstalled the EA APP, downloaded the latest version,

      2) I cleared the CACHE of the application

      3) I've cleaned the boot - only the basic essential functions of the system turn on

      4) I uninstalled Windows patches

      5) I've added exceptions for everything EA related in firewall and antivirus

      6) I made an attempt to start without a firewall and anti-wirer

      7) I made System File Checker according to Microsoft's instructions

      8) I created an additional user in Windows and tried all the above steps on the new user.

      The EA APP loads absolutely nothing, responds to nothing, and doesn't want to work.

      What else can be checked and what is not listed above?

      I'd appreciate any hints.

      • EA_Poppy's avatar
        EA_Poppy
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @crisem0, can you also check, that you're running the EA app as administrator?

        -Poppy

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