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normenbos10's avatar
normenbos10
3 years ago

[EA app] F1 23 Download Stuck on Preparing

F1 23 deluxe lloyalty edition wont download  its only preparing and  keeps doing that  dont know how to fix this (cm edit - updated title)
bug
mac
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@normenbos10 Hey, see if the following steps work for you.

Pause the download

Close the EA App

Make sure that the App is not still running in the background

Open Task Manager

End the EABackgroundServices

Make sure you are not connected to any type of VPN

Delete Windows Temp Files

  • First, make sure you close as many programs as you can
  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  • Delete everything it allows you to delete
  • Reboot the PC

Once logged back into Windows. right-click on the EA App and run as Admin. Go into the settings and run the App Recovery - Top Left Menu > Help > App Recovery

Golddieb7pk1t's avatar
Golddieb7pk1t
3 years ago

Hey,

I have the problem that my download keeps stuck in "preparing" i tried all the steps you described and did some other things i found but nothing really worked for me...

Is there something else i can try

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