EA app "failed to stage update"
I'm having this issue with the EA app where it says i must restart the app to complete an update. When i restart it, it gets to 100% on the download, and then when it gets to applying the update, it ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)HI @Archar62 Can we try the following steps and check if we are able to complete the update after?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Run the System File Checker tool then Check for Windows and GPU updates
- Check for other applications that may be limiting EA App or Game performance
So I cannot clear the cache of the app as each time i open the app recovery, it says it has crashed and then boots back into where I was before.
I ran the system file checker, and nothing changed with the EA app.
Would it just be easier to reinstall the app at this point?
Thanks for your help.
- EA_Illium
HI @Archar62 If you are unable to open the client itself you can try to by doing the following steps:
From Windows 10
If you can’t open the EA app, you can also follow these steps to clear your cache.
- Open the Start menu.
- Find EA and click the downward arrow to expand.
- Select App Recovery.
- A confirmation window will pop up.
- Click Clear Cache.
If you still can't then reinstalling would be the best route.
Hi there, I've given up on trying to fix the app and now just trying to delete it.
I've tried to uninstall the EA app, through the uninstaller and then through windows control panel, but the app just will not go away, no matter how many times I try, and the installer doesn't even work anymore.
I'm not really sure what to do about it since I can't run it, uninstall it nor reinstall it.I've been having this same issue and now after uninstalling and redownloading the app it worked for about 2 days and returned to this same behavior. Once again clearing the cache has no effect. Very frustrating.
