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mconnolly1911's avatar
mconnolly1911
3 years ago
Solved

EA App failing to launch game, and crashing or black-screen

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch Game When did thi...
bug
mac
pc
  • mconnolly1911's avatar
    mconnolly1911
    3 years ago

    Well I found a fix. If I set the EADesktop exe to run as admin (not the launcher but hte desktop app), it works. Looks like there was a permission issue for EADesktop to launch the game exe. So fixed for this one. Until I find the next EA screwup.

    CM Edit: Keep it civil. 

mconnolly1911's avatar
mconnolly1911
3 years ago

Well I found a fix. If I set the EADesktop exe to run as admin (not the launcher but hte desktop app), it works. Looks like there was a permission issue for EADesktop to launch the game exe. So fixed for this one. Until I find the next EA screwup.

CM Edit: Keep it civil. 

SourLemon33's avatar
SourLemon33
3 years ago

Running as an administrator didn't work for me ☹️

I found this guide and one of the methods was to rename the folders associated with the EA Desktop app. This fixed the crashing issue with my app: https://computersluggish.com/guides/ea-app-crashing-errors/

There are a few other steps on there that might help others though 🙂

  • PJ_Rydecker's avatar
    PJ_Rydecker
    3 years ago

    I have been playing sims 4 from steam for ages. Yesterday I tried to launch it and everything happened as normal. the EA app launched then crashes and restarted but doesn't launch the sims game.  I have tried everything in this thread and uninstalled both the sims from steam and the ea app and then reinstalled sims on steam and then launched it so a new version of the ea app is launched.  it still doesn't work. I have tried to launch the sims 4 directly from the ea app the same thing happens.  Any help is much appreciated. 

    Playing on a good PC win 11 64bit, 16g ram, both steam and the ea app are on my d drive. I am at a loss I have done nothing but turn off my computer overnight since the last time it worked.

    • Free2Bee2023's avatar
      Free2Bee2023
      3 years ago

      I'm having the same issue! Great computer, just turned it off and went back 4 hours later and...NOW it says its a launch failed, something on EA's side went wrong. No clue how to fix this as I re-downloaded the game already, restarted my computer, and have tried all day to get back in...What is the fix? I am the admin on my computer!

  • Xyler20's avatar
    Xyler20
    5 months ago
    @SourLemon33 Sorry to necro a post, I was having Jade Empire freezing (with it saying "not responding" in task manager) a few minutes after starting it up. I was trying all the common fixes and nothing worked until I found this, even though the EA App didn't appear to be crashing, so thank you!

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