Forum Discussion
EA_Shepard
Community Manager
2 years agoHey,
Can yall try the following and let me know what happens? The App should remember your login unless you change the password or manually log out
Reset the EA password to something simple for testing (change it afterward)
EA App's Cache (Top Left Menu > Help > App Recovery)
Then the following:
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
I would reboot the PC, clear all cache and history from all browsers if you change the password and log into the app again. If you want to test it, reboot your PC and see what happens.
2 years ago
sometimes this works sometimes it doesnt its very hit and miss