Forum Discussion

Community Manager

1 year ago

EA app Fails to Remember "Keep me signed in" Option

Hey everyone 👋, This thread is for all the reports about the EA app for PC & Mac forgetting the "Keep me signed in" option for some players. Sadly, this issue can't be easily fixed on your end wit...

bug

mac

EA_Shepard

Community Manager

2 years ago

Hey,

Can yall try the following and let me know what happens? The App should remember your login unless you change the password or manually log out

Reset the EA password to something simple for testing (change it afterward)
EA App's Cache (Top Left Menu > Help > App Recovery)

Then the following:

Delete Windows Temp Files

First, make sure you close as many programs as you can
Press the Windows key + R, go into the file explorer
Type in %temp%, and hit Enter
Delete everything it allows you to delete
Reboot the PC

Optional Registry clean-up

install CCleaner (it's free) from here
Run Registry cleaner
Click review selected issues
Do you want to back up? No
Click Fix all selected issues

I would reboot the PC, clear all cache and history from all browsers if you change the password and log into the app again. If you want to test it, reboot your PC and see what happens.

killerdohnut459

2 years ago

This didn't change anything

CaptainBoofhead
2 years ago
This EA App is like a virus that you can't get rid of. How do I stop it form starting up every time I turn on my computer?
- EA_Shepard
  Community Manager
  2 years ago
  @CaptainBoofhead You can change the option to open the EA app on startup in the application settings
  - SygKo
    1 year ago
    I don't want my app's to open up when I turn on my PC. that's just a crazy requirement.. What really tickles my nerve is that I have since launch of EA app never been asked to log in after the first time. but this week it asks for it EVERY HECKING TIME I start up the client.
    It is REALLY annoying.