Forum Discussion

Community Manager

1 year ago

EA app Fails to Remember "Keep me signed in" Option

Hey everyone 👋, This thread is for all the reports about the EA app for PC & Mac forgetting the "Keep me signed in" option for some players. Sadly, this issue can't be easily fixed on your end wit...

bug

mac

EA_Shepard

Community Manager

2 years ago

@CPTBACCENSCHARTE I am following up with some people on this one. It was an issue at one point but was fixed and there is not much activity on this other than a handful of reports. When I get an update on I will let everyone know.

RealMicronics

2 years ago

other than a handful of reports...

Maybe people just gave up on this issue from 2017...?

MrKane026
2 years ago
I'm havin the same issue iv tried everything and when i don't have internet my EAapp keeps saying it can't find my account kinda frustrating havin to use public wifi every hour to re-login personally i think EA stopped caring about its users
WIllj169
2 years ago
They did, literally closed the old thread from age, started a new one, and still no solution. Been several years. Everyone posting on here for this issue is wasting their time, they obviously have no intention on fixing this....
- EA_Leeuw
  Community Manager
  2 years ago
  Hi @WIllj169,
  
  Occasionally, a problem that was previously resolved may resurface due to entirely different factors, a situation that is regrettably not uncommon.
  
  As for the decision to lock the old thread, this is intended because the other thread was not up-to-date anymore. The underlying cause of the current issue might differ significantly from the previous one, even if they appear similar on the surface. It's important to note that there have likely been substantial changes under the hood in the EA app since then, making it more sensible to initiate a new discussion thread.
  
  I hope this clarifies the situation. 🙂
  - StubbornMinion
    Seasoned Newcomer
    2 years ago
    I think most of the people here will tell you that the issue wasn't ever actually resolved - that's why they're upset it was marked as such. For me, this has always been an issue. You also still haven't responded to what you're doing to look into it. Developers have plans and priorities of issues to solve. Perhaps you could talk to that...