Forum Discussion

Community Manager

1 year ago

EA app Fails to Remember "Keep me signed in" Option

Hey everyone 👋, This thread is for all the reports about the EA app for PC & Mac forgetting the "Keep me signed in" option for some players. Sadly, this issue can't be easily fixed on your end wit...

bug

mac

Manbreakfastable

New Traveler

2 years ago

SOLUTION FOR EA DESKTOP LOGGING USERS OUT UPON CLOSING THE APP

This is a follow up on the erroneously closed long running topic that has been here for years where various community managers and customer support agents at EA and other companies completely failed to even adress the issue or solve it.

(https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-Desktop-keeps-logging-out-after-every-session/td-p/10225436/page/11)

Bug: EA Desktop upon closing logs the user out forcing them to re enter their credentials over and over. (Win 10/11)

The solution is extremely simple

Open add or remove programs.
Locate and uninstall the EA Desktop app.
In the Unistaller that opens there is a option to REPAIR.

After using this function the app resumes normal use and stays logged in.

I've tested this on 2 different computers that had the bug with a 100% success rate.

Hire me EA

DeltaCorvi

2 years ago

Unfortunately this does not work either. All suggestions get a few days reprieve from entering credentials, before the App chooses to forget what you have asked it to remember. I hope EA is not investing in AI.

KeeferTech
Rising Rookie
2 years ago
@DeltaCorvi You got that right! It is ridiculous that a company like @EA can't fix its own app and make it work as intended. Whenever I start my PC and the app opens, it wants my login info. Yes, I click remember, but it does not. I have looked back through the forums, and this problem has existed for years! I guess @EA doesn't want our money and to make their paying customers happy!