Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) 20.07.23 21:00
Summarize your bug I have to type my password every time I start EA App
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? start the EA App type password and choose save password. Next time log in or next day you have to log in again
What happens when the bug occurs? It does not remember the password, I have to type my password every time I start EA App
What do you expect to see? It remember the saved login details, like every other game launcher!
It is ridiculous that in 2023 this game launcher still cannot save login information. This has forced me and others to stop buying games from EA and buy them on the steam app which remembers login information
(cm edit - updated thread for tracking)
I have had this exact same problem no matter what I do or change.
Here is everything I have done with my PC since updating to the terrible EA app.
This problem has been happening since origin and there is still no sign of a permanent fix for it so can someone get it right somewhere?
Can give a great example of this was going to play some need for speed hot pursuit remastered using the ea app and saw that it needed me to login again I had just downloaded the game that day but went to play other games and went back play it not even a pc restart later and oh look needs login so I fired up forza instead and just went screw it and turned ea app off.
This works for me. Copy paste from forum.
Have a Microsoft account with EA Pass/Xbox Gamepass. Have an EA Play game downloaded through xbox game pass and a shortcut icon on the desktop. Log out of any relevant accounts excluding Xbox.
Community Manager
@ButcherTR wrote:
This works for me. Copy paste from forum.
Have a Microsoft account with EA Pass/Xbox Gamepass. Have an EA Play game downloaded through xbox game pass and a shortcut icon on the desktop. Log out of any relevant accounts excluding Xbox.
- Reboot PC(to clear any running EA processes that are probably running and their data).
- Attempt to run game downloaded through xbox game pass via icon.
- select "keep me logged in" EA Login Screen
- Login via Xbox button
- Select "Keep me logged in" on microsoft login screen (this may not do anything)
- Complete Login
- Reboot PC(to clear any running EA processes and their data).
- Attempt to run game again
This is great! Thank you for sharing!
Cheers!
Is there a solution if you have an "old" Email account login?
I have the same issue, and it is really annoying. I guess not more people are reporting it because it's even more annoying to write about it in some forum, investing even more time than simply looking up the login password and email again. Personally, I have a small file on the desktop to copy and paste the info to, so I don't have to type it every time.
It's these little things that make the difference and determine the acceptance of your launcher. If I don't have to, I don't even bother logging into the EA app. By the way, this was also the case with the older Origin app. I've since replaced my hardware, including the hard drive, so I assume it is fair to say it must be the software. Steam, GoG, Epic, etc.work just fine.
Nonetheless, have nice weekend 🙂
